Delilah HomeReviews of delilahhome.com

Response from Delilah HomeNov 3, 2025

Hi M Charles, I am sorry to see your 1 star review. Looking back, on our site, your order on Oct 12th was a preorder with a communicated ship date of October 31st. So, we actually shipped earlier than communicated and your order arrived today Nov 3rd. I am sorry your experience was not exceeded. My team worked hard and we actually shipped on time and as communicated. Last week, when we shipped, you should have received the shipping/tracking numbers. Here are tracking numbers. https://www.fedex.com/fedextrack/?trknbr=394683301466 and https://www.fedex.com/fedextrack/?trknbr=394683302201. Your sheets were delivered today. I am sorry FedEx delivered to your neighbor. This really is on Fedex and we would only ship to the address given. Being based on the east coast and shipping to the west coast, it takes 5+ days. This would have made the delivery date Friday Nov 7th. I am glad you received them today 4 days early. On behalf of our North Carolina, family run business, thank you for your support. Hopefully you will have a 5 star experience with our amazing hemp sheets. Thank you, Michael-CEO

Response from Delilah HomeAug 9, 2022

Hello Ellen, Good afternoon. Thank you for taking the time to review my company. However, I am bummed that 5 days ago, you left us a 2 star review and today a 1 star. As a family run business, this really hurts all the people we have working for our company, who put in countless hours to provide the very best service. Hopefully, I can shed some light on your respected comments. I understand the pop's can be distracting. However, we have found that most people do not have the time to read our thousands of reviews. So, the pop's are a quick way for actual customers to rate our products. I have looked into the timing of them and did respond to your earlier review, thanking you for your feedback and suggestions. Concerning route, there is a disable button that you may have missed. Route serves a purpose to protect you and us from porch pirates or lost shipments. Once shipments leave our building, the shipping carrier is responsible. So, I am glad your package arrived on time. Lastly, when you ordered from us 5 days ago, you caught us in the middle of our Back to School promotion. We have partnered with Operation Warm to provide coats to US kids in need for this Fall. So, the three emails you received from us was to help generate donations to help these children. Looking at my competition, we do send out less emails. I am sorry if we filled your inbox. This was not our intention. Hopefully, the kitchen towels you ordered will be at a 5 star level. We take tremendous pride in producing the best products and having the best customer service. So, I hope we have a chance to exceed your future expectations. Welcome to our family Ellen, Michael-CEO

Response from Delilah HomeJan 4, 2021

Hello Jo, I am very sorry to see your review. The sheets you bought are excellent quality and are over 50% thicker than most sheets And, they are well built. Hemp has a different feeling and has many benefits. So, I am sorry you feel differently.