delallo.comReviews of delallo.com

Online order experience is poor. While their products are great, consistent and very high quality, their online ordering experience is poor and very outdated. You select a shipping method/speed, but this is only the method of shipping and has no relationship to when they will get the order packaged and shipped. On two recent experiences, before Christmas time they took 9 calendar days to process the order, so that the 5-8 days that I selected scrolled into the new year. On a recent Valentine's order, they took 9 calendar days to ship (Thursday to Friday). To exacerbate things, the posted customer service phoen number often doesn't work (gives loud tones). Their corporate customer service (good and timely) direct all online ordering calls to another location. In both follow up calls (one for each order), the responses were rude, even for S/W Pennsylvania.

I have ordered from DeLallo for several years. We enjoy their sauces, condiments, pasta, and canolli shells and found that their prices are cheaper online than in our local grocery store. Items are carefully packaged - each jar or can comes tightly wrapped in bubble wrap, and we've had no trouble with dented cans, broken jars, or smashed cannoli/pasta. This is huge, as most retailers really tanked with regard to care with packaging or responsive customer service around the time of Covid. DeLallo seems to have kept their quality and we will continue to purchase their items in bulk online rather than pay an uncharge at the store. They also offer some pretty good sales throughout the year. :-)

Service Used to Be Great - Now It's Terrible! My wife and I have been Delallo customers for several years, mostly ordering from them online, and sometimes purchasing their items in local stores. They always packed the items well and never forgot to include anything we ordered, until the past year. With each order we received, items were missing, cans were dented, lids on jars were loose so that jar contents spilled inside the packing box, and items were no longer packed well. Each time there were problems with our order, my wife wrote to Delallo's customer service team via their website link. Instead of apologizing, they refunded the price of the items that were missing or damaged, which we discovered when reviewing our bank account. Delallo gave no explanation for their order fulfillment errors, no "sorry," no offer to replace the damaged items and send the missing items - they didn't even tell us we'd get a refund. We only found out when we checked our account, which we do regularly. But at least we got our money back. We then had to waste time reordering the same items, and paying shipping again, hoping the items would be intact in the subsequent order. Again, items were missing or damaged, and again, my wife reported the issue to customer service, and again, no apologies. Instead, they gave a long explanation, after several messages from my wife without any response, to excuse their poor service by saying they had several orders received at the same time. My wife told them she wouldn't buy from them again. We were on their email list, and they removed us, which is funny because they didn't even try to get us back. They simply didn't care and took us off their mailing list out of spite. Delallo used to be great, but now their service is lousy, their attitude toward customers is worse, and even more egregious, when the mistakes are theirs, instead of owning up to them, they get angry at their customers! What a sham, Delallo. You have a lot to learn about delivering great service. Not sure what happened to your company, but those who ran it well are obviously no longer employed there.

Very good pizza sauces and gluten free pasta options. The gnocchi is quite good as well.