delallo.comReviews of delallo.com

They sent me the wrong item . I had ordered 3 cases of roasted peppers in olive oil and with a clove of garlic. Their site was hard to navigate to begin with. Very poorly constructed. I had checked my order 3 times . The confirmation read " roasted peppers " They sent me roasted peppers in water. They are just plain nasty. They did not even attempt to make it right without costing me a ton of money in freight. @ $100 whereas it cost them $30 to send it. I had a problem with one of Cento products. No problem . Product replaced. The best way to judge a company is by how easy it is to do business with them. It wasn't . 3 cases of nasty roasted peppers ( from Peru ) in the trash. Order placed with Cento.

Timing of delivery was as expected (I read the info on the website), the recipient complimented the quality, and the price was very reasonable.

I have made several orders from this company. I very much liked their products. However, this last shipment arrived with a full side dent on a can of tomatoes and a busted pasta bag with pasta spread through the shipping box. I imagine this shipment was not properly handled by the shipper. However, the issue is NO response from DeLallo was sent to me. I used their internal communication directive for customer communication. This is unfortunately VERY unprofessional. As good as the products have been, I cannot in good faith purchase product from a company that has such poor customer service. This makes me lose total confidence in the company and consequently their products.

This place has a total disregard for it's customers. The Jeanette store has a captive customer base because there is no close competition. I have had numerous bad experiences at this store and I have advised them of such in person and via their website. They care less about your complaint. I worked in my Grandfathers Grocery business where I quickly learned you do not question the customer who is paying you. At Delallo especially in the way overpriced prepared foods section pricing is posted. EX. a pound of ? is $12.95. The Proper procedure when a customer ask for a pound of anything is to advise the customer if over a pound of that fact and ask if you are ok with the product being over and of course costing more. These morons do not ask! They hand it to you and it's adios, too bad if you don't like the overpricing. Today I told the hairbrained clerk who like most of the clowns employed there for an EXACT one pound of chicken wings . One pound $12.95. I was handed the wings and at checkout i was charged $13.50. if you are brain dead you should not be waiting on people. Delallo also states if you file a complaint you will receive a response only if they determine you deserve a response. My last complaint remains unanswered . Delallo is opening a restaurant at the local casino and the public is in for another shock because it will no doubt be run as poorly as it's store in Jeanette. BTW the apple pie I paid $12.95 for today has no apple taste and is MUSH. I suggest if Delallo is going to attempt making a pie seek advice from eat n Park.

Dellalo's customer service is truly lacking in responsiveness. Takes forever to have items shipped. Have never had an order that made it to me by the promised delivery timeframe. Took ten days to get the order even ready for shipping. Order was placed 30 January. Anticipated delivery date is not until 17 February. It's unfortunate the service doesn't live up to the product.

This is about the management at Delallo's - insensitive and just gross. We bought a few of their sweets and found issues - cookies called butter cookies with no butter, but yes buttermilk; chocolate biscottis brown in color with little chocolate taste. We reported the issues and they offered a check as reimbursement, which is nice. Now they tell us to buy other brands because of our honest comments. Let's look at it objectively ... they have butter cookies with mislabeled ingredients. Shouldn't they thank us for bringing it to their attention and get it correct? That would seem logical and the same holds for other Delallo foods. They do no quality control. They just blame the customer and are unwilling to make improvements. Time to buy Greek brands. They know how to treat a customer with respect, even if once in awhile a product is to the customer's disliking.

0 Stars! I placed an order on Dec. 18, 2025 and picked delivery date of Dec. 31,2025. Called customer service on Dec 29, 2025 to check status because online said order still being fulfilled. Liz from customer service said that my order would be shipped today (dec. 29). On December 30 I called and spoke to Liz and she apologized and said she would make sure it went out today. I told her if it couldn't go out today, I want the order to be cancelled and refunded. On January 5, 2026 I called to cancel order. It was never shipped. Called corporate office on January 7, 2026 and the woman I spoke to told me it will be noted.

As far as an employer goes.speaking on behalf of all employees. This is the worst place you would ever want to work . Their young micro management teams creates a hostile work environment for all employees. They don’t care and this review will never hurt their profits . But do yourself a favor and NEVER seek employment there unless your love being abused and treated like a sub human.