GREGORY L.
I ordered their ‘Swinton Chandelier’…
I ordered their ‘Swinton Chandelier’ expecting, due to the price for it, to turn up constructed. It turned up in bits I had to put the whole thing together with no instructions from China! At NO time did they highlight when I was buying this item, that I would have to assemble this chandelier myself! Terrible absolutely terrible! I wouldn’t recommend the light, the website or the company. The ‘legs’ that the ‘candles’ sit on, don’t lock in place and move if you are trying to lift it and hang it from the ceiling and the ‘candles’ are just cheap plastic! The light bulbs are cheap LED bulbs that aren’t even characterful!
Response from DekoorlightMay 12, 2026
Dear GREGORY LEESON, Thank you for your feedback, and I am sincerely sorry for the frustration caused by the assembly process and the missing instructions. This is not the experience we want for our customers. I’ve personally sent a digital manual and a step-by-step assembly video to your email to help secure the components properly. We are also reviewing our product descriptions to make assembly requirements much clearer moving forward. Our team has reached out to you directly to find a solution that makes this right. We appreciate your patience as we work to improve. Best regards, Customer Service Team Dekoor Lighting