defythegrid.comReviews of defythegrid.com

Very professional, great pricing, excellent product and fast delivery

We have been purchasing our goldbacks from DTG for several years now and have never had any issue. Their website is uncluttered and easy to use and order from and their prices are very good compared to other companies.

I've made 3 separate purchases from Defy the grid and have had a pleasant experience each time. They have earned my trust and has become my main company I buy goldbacks from. Fast secure shipping and excellent products.

So here I go, being honest and sincere and very straightforward - This guy Koda is a very rude and disrespectful business operator, or whatever he considers himself. Not only did they lose my order but then did not proceed to answer my emails after taking the money from my credit card. I had to email two times before getting an answer just to be told that they never received the order. However, remember, they took the money. After having my initial conversation with him on the phone he proceeded to be very mouthy and disrespectful. Making demeaning comments and then following up with " make sense" ? Like I'm some kind of knit wit. He repeated this comment numerous times to me after talking to me like I was a child. He continuously tried to talk over top of me when I tried to make my complaint. And in the end still insisted that they never received my order. This guy is running a business out of his basement and clearly doesn't have the first clue about business. I have been in the customer service industry for over 40 years, this is not how you treat your customers, the people that are supporting your business. Stay clear, there's better places to buy your products.

I took advantage of the free 1/2 goldback promotion this business offers and was really impressed that there were actually no strings attached. Rarely is anything in life truly free. But I received the 1/2 goldback in the expected timeframe and haven't gotten any sales calls / emails that usually come along with this type of promotion. Would buy PMs from this business based on that experience.

The Very Best Company to do business with! Best deal, on Goldbacks! As well as other Metal's. With super fast Shipping! I mean from Utah, to Ohio in 4 days !

After an initial miscommunication, Defy The Grid rectified the situation. Thank you Defy The grid.

Good price,shipping and easy website. All is good