DeferitReviews of deferit.com

If you look on this first page of reviews alone you’ll see there are thirteen 1 star reviews and six 5 star reviews, which I’m 100% positive that AT LEAST ONE is fake because they say “customer service is elite and fast” and even people who aren’t giving 1 star reviews have stated the customer service is definitely disappointing. They don’t even have a phone number! So I think these 5 star reviews should all be investigated Trustpilot because this company is ridiculous! I STILL haven’t gotten my virtual card that they show as being active as of the 28th (today is the 1st) which is 4 days after I requested it, but it is also incorrect because they STILL haven’t given it to me! Customer service’s response is super generic. “ Please know that your request has already been given priority and has been escalated to the appropriate team for immediate review. We are actively following up on your behalf, and as soon as we receive an update, I will make sure you’re informed right away ” yeah I mean come the heck on! Never have I ever dealt with this! It’s like high schoolers are running the business and have all their buddies writing 5 star reviews to con everyone into believing this bs. Here is what happened with me : So I tried to pay my utilities bill because my service got disconnected and I didn’t have enough money to turn it back on. They were unreachable after I set everything up so I ended up having to cancel the payment and found another way to have my bill paid. However, I paid a membership fee so I decided to try out the virtual card option so I could see if this company was even legit. It has now been an entire week and I still haven’t gotten the card. On day 4 it said on my account that the card was sent. However it has not been. Their customer service is ridiculously hard to get ahold of. They just keep giving me the runaround. I am extremely disappointed. I have absolutely no clue how they have a 4 star review on here but people should know they are scamming some of us and preying on people that are already in a financial bind.

I recently used them to help towards my cable bill. I did pay everything on time and with no issue to deferit yet they still took days to pay my bill to xfinity which caused my service to be disconnected and it was so hard to have xfinity restore when the payment finally did go through which was days late. Now I have yet another issue I paid my final pay in 4 payment to deferit on 6/18 and the $39.99 deposit has yet to be refunded to me that you have to pay with your first payment installment. Customer service is ZERO help and no one responds. In a pinch yes this is helpful but unless you have no other options for help with your bill I wouldn’t use Deferit. Save yourself the headache.

Needed to pay my water bill before 8 AM on Tuesday 6/23/26. I signed up for deferit Monday morning 6/22/26 at 7 AM. I got signed up and submitted all the information needed and paid the water bill through deferit around 7:30 to 7:45 AM. As of now, Wednesday morning, 6/24/26, my water bill still has not been paid and cannot get anybody with deferit to respond to any of my emails. Not to mention my water has been cut off. Do yourself a favor and do not use this company. They have no active phone number that allows you to talk to a live customer service person. They do not respond to emails in a timely manner and going on three days after after I paid deferit to pay my bill, they still have not paid my water bill. Do yourself a favor and use another company.

Would rate complete 0 if could you company sucks ass DEFERIT is a complete SCAMMMMM and nobody use them in ANNY way I paid my subscription fee to get the. $50 virtual card and extra money to pay off what I need help in guess what this low life company did they made me wait 6 hours + just to send me a fake virtual card that I cant use anywhere I went to over 30+ stores and it works with absolutely nothing made me waste my whole day I was sooo stressed out so this company I will never make time to even have time because they are a WASTE OF TIME!! 🗑

2nd UPDATE: I specifically responded to the email address that deferit listed to the response of this review and have heard nothing in response. Nothing is their version of "we are standing by to help you". That was over a week ago. To top it off, they also did the same thing with my ADT Bill. I will now be contacting the BBB, FDT, and AG. Between monthly fees paid, the difference of increase in my bills, and the amount promised of savings, they now owe me $1,020.94. UPDATE: after talking with multiple people and being told I just needed to wait for the discount to be applied, they then send me this "Our Bill Savings team has now reviewed the billing statements you provided and confirmed that no discount had been applied to your account. Based on this review, our team has canceled the bill negotiation request for your Verizon bill on our end." So I was lied to originally, and then every other complicit person obviously never actually looked at my account and just parroted the lie instead of doing their job. ORIGINAL REVIEW: This company is a complete fraud and have zero communication skills. I get told something drastically different everytime I talk to someone new. Supposedly they negotiated my Verizon bill. I was told by deferit, "We just finished negotiating the bill you sent and were able to get you $630.00 in total savings over the next 12 months. Your provider will apply a discount on your monthly bill/apply a once off credit. " Got my Verizon bill that is nearly $60 more instead of less. When I talked to Verizon, I got this response "Missing Negotiation Credit: I do not see a specific "negotiated" or "one-off" credit of $52.50 (or a $10/line equivalent) that was added to your account starting June 1st." I am beyond done with this company. They can't seem to get their stuff together long enough to have any idea what they are doing. I would appreciate a refund on my monthly fees since they have failed to provide anything they promised and have made my already stressful life even more stressful. Anyone looking at using this company please be aware that they are in the business of false claims and lying to their customers. I will be reaching out to my attorney if deferit can't resolve this.

They took my money and doesn't pay the bill!

Shout out to deferit, When you need a bill paid, they are always there for you. I have used them multiple times and highly recommend anyone to give them a try. You want regret it.

Customer support is unreachable. There is no option to cancel the subscription and they keep charging subscription fees and don't respond to emails. Their website doesn't have any functioning links to contact them.