DeferitReviews of deferit.com

Response from DeferitAug 3, 2026

Hi Cedric, We are truly sorry for the frustration, stress, and inconvenience you experienced, especially with the delay in our response when you were dealing with an urgent bill. We completely understand how concerning this was. We want to reassure you that Deferit is fully legitimate, and we are here to support you. To provide the most secure service, our official communication channel is via email. This process ensures every transaction detail is accurately recorded and traceable, giving full transparency for both you and our team. We have conducted a thorough review of our payment backend regarding your OG&E bill. We have sent you a full, detailed breakdown of your bill payment processing information, timeline, and official payment receipt. You can share this receipt directly with OG&E so they can locate the incoming check. We deeply appreciate your patience. Please reply directly to the email sent for immediate and personal assistance—we are standing by to help with any further questions.

Response from DeferitJul 27, 2026

Hi Kamilah, First, we want to deeply apologize for the immense frustration, stress, and poor communication you experienced. Waiting weeks for updates and dealing with automated or delayed responses is completely unacceptable, and we fully understand why you feel angry—especially when you were counting on a quick resolution. You deserved clear, prompt support from the very beginning, and we are truly sorry that we let you down. We have sent a direct email providing full details about the cancellation and refund request for your virtual card. Please reply directly to that email for immediate and personal assistance so we can ensure every dollar is returned to your account and all of your concerns are completely resolved. We completely understand that this was not the experience you expected when you joined Deferit. Your feedback is vital as we work on refining our features, and our ultimate goal is to ensure you feel heard, supported, and taken care of every step of the way.

Response from DeferitJul 27, 2026

Hi James, Thank you so much for taking the time to share your story with us. Hearing how Deferit was able to support you through a job transition and a sudden medical emergency truly means the world to our team. We know how overwhelming life's unexpected hurdles can be, and knowing we were able to give you some peace of mind and breathing room when you needed it most is exactly why we do what we do. We also really appreciate your honest feedback regarding our response times. To ensure all account details are handled securely, accurately, and with full transparency, our official support channel is via email. That said, we are always working on ways to speed up our response times so you feel supported right when you need us, without delay. Congratulations on getting back on your feet, and thank you again for being such a valued part of our community. If you ever need anything down the line, please don't hesitate to reach back out to us at [email protected]—we are always here to help!

Response from DeferitJul 21, 2026

Hi Nita, We are truly sorry to hear about your frustrating experience, and we want to apologize for any distress this has caused. We take comments like yours very seriously and want to get to the bottom of this right away. We have already responded to your review directly on Google Play, but we want to make sure your concerns are fully addressed. Please send us an email at [email protected] so we can look into your account immediately and provide you with prompt, direct, and personal assistance to resolve this for you. We hope to hear from you soon so we can make things right.

Response from DeferitJul 15, 2026

Hi Becky, We are incredibly sorry for the stress and anxiety this has caused you. Receiving late notices after we confirmed your gas bill was paid is completely unacceptable, and we understand why you are angry. When we issue a payment, a confirmation is generated on our end, but occasionally, billers experience manual processing or check delivery delays before the funds reflect on your utility account. However, leaving you stuck in an unresolved email chain with zero clarity goes against everything we stand for. We are fully committed to resolving this out-of-pocket issue for you. Please send us an email directly at [email protected] for immediate and personal assistance. We will have a dedicated team member step in to get this settled for you right away.

Response from DeferitJul 9, 2026

Hi Rebecca, Thank you so much for taking the time to share your journey with us! Hearing that Deferit has been a huge help and has given you some well-deserved breathing room during financially stressful times since October 2025 means the world to our team. That is exactly why we do what we do. We also really appreciate your honesty regarding the downside you’ve experienced. We completely understand how frustrating it is when you know a bill can be paid online, but our system defaults to mailing a check instead, leading to unexpected delays. Please rest assured that we are constantly updating our system's bill recognition capabilities to ensure as many payments as possible process electronically. We want your experience to be completely seamless, and feedback like yours is exactly what helps us improve. Thank you for sticking with us, for your patience during those delivery delays, and for recommending us to others who need that extra flexibility. We are right here in your corner, and we look forward to continuing to support you!

Response from DeferitJul 9, 2026

Hi Joseph, Thank you for your honest feedback. We are truly sorry for the frustration the recent app glitches have caused you. When it comes to managing your bills, you need a seamless experience, and we hate that we let you down here. We are incredibly grateful for your shoutout to our helpful team, but we know our technology needs to match that standard. Please rest assured that our team is actively working to fix these technical hiccups and improve the app's stability. We are right here with you, and we are fully committed to earning your trust back. If any specific bills or account details need our immediate attention due to these glitches, please send us an email at [email protected]—we are on standby to make things right for you. Thank you for your patience and for being a valued part of the Deferit community.

Response from DeferitJul 9, 2026

Thank you so much for taking the time to share such incredible feedback! Hearing that Deferit provides you with excellent service and a reliable way to manage your bills in today's economy truly means the world to our entire team. We know how challenging it can be to navigate everyday expenses right now, and we are so glad we can offer the flexibility you deserve. We are incredibly grateful for your trust, your loyalty, and your amazing willingness to share our services with your friends! Word-of-mouth recommendations from valued members like you are the highest compliment we could ever receive. We remain fully committed to keeping your account secure, your transactions transparent, and your experience top-notch. Thank you again for being a wonderful part of the Deferit family. If you or your friends ever need assistance, please feel free to reach out to us directly at [email protected]. We are always right here to help!