Julie K.
Customer Service:)
Customer Service:) First: It was easy to access a staff person by phone re an exchange issue, vs struggling to explain myself to AI! Second: The woman who assisted me was polite, patient and clear; I felt heard and was able to submit my exchange request on-line with her guidance. Third: When a hold-up occurred with the postal service, I emailed customer service and they more than compensated for the delay. *****5 stars for customer service.
Response from DefenderShieldJul 1, 2026
Hi Julie, We are happy to hear this went well for you!




