Defender IndustriesReviews of defender.com

We purchased an Achilles HB 300-FX dinghy from Defender. After less than a year, the front grab handle has ripped. Defender has been completely uncooperative or helpful in making a warranty claim. They immediately blamed it on us. I would not recommend purchasing from Defender now that it is under new ownership.

Not sure if this is a rating of Defender or UPS. I often receive an order in one or two days from Connecticut to Pennsylvania. This time I ordered a large can of epoxy and it took four days and the can was SEVERELY dented on the top, bottom, and side.

Friends is a scam store. I bought the first echo sounder from them in 2022. Everything was fine. In 2023, I was going to make a purchase on their website, but it was canceled and asked to pay with a swift transfer. I did it, but as it turned out, they don't have this product. They promised to return the money, but this is a scam. No money. The money was returned, but I lost $80 with it.

Major disruption to business. End of January 2023, UNANNOUNCED, after paying $50 for Defender 1st premium for our professional account, Defender changed their web presence, requiring new logon, lost all of our previous order records, and is now giving the Defender 1st discount to everyone everyone. OK change your system but give members a heads up and don't ask for uis to pay for membership just 2 weeks earlier and then mess this up this bad. You have lost 2 large orders from us over the weekend and I don't plan to order through you until you get your act together.

Great selection and products unless something goes wrong. Then you are out of luck. Now asked to return a reverse cycle AC unit, that has never worked at my expense. Bought it while being a defender first customer. Unlikely going to sign up for this again since they do not stand behind their products. Have done tens of thousands of purchases with them, including another purchase delivered yesterday, and now will consider shopping somewhere they stand behind the products. They should have sent me a new unit and delt with the company who made the unit since they have more power than I do.

I needed a part for my boat which was impossible to get in the UK, Defender got it out to me in less than 5 days. Brilliant service.

I find that excellent prices Had a product I did use that bought about 4 months ago. They did not hassle me at all.They just returned it a gave me my money back . I think we will be using them for years Easy to deal with

In over 40 years, I never had a bad experience with Defender going back to the store in New Rochelle which my wife and I would joke it was a $100 toll on RT. 95. That was in the 1970's, today we joke it is a $500 toll on RT.95. It's eyewatering to think how much has been spent in all those years. Unfortunately today was an exception. When my windlass quit while cruising in Maine, Lewmar tech support thought the motor would have be replaced and had only one in stock. I ordered the motor to ensure the repair when I returned. It had to be ordered from Defender as Lewmar could not sell directly. When I returned the motor was repairable and I contacted Defender to return a $700 motor. Defender refused to take the return even though I offered to pay the restocking fee as described in their return policy. I also offered to cover any restocking fee Lewmar might charge (Lewmar confirmed they would take it back). Jason at Defender explained taking a return on a special order is a labor intensive process. I then offered to pay whatever they wanted up to $400. In a very polite and professional way Jason told me I was screwed. Unfortunately this has left a bad taste in my mouth and a big dent in my wallet. I do carry spares but have no need for an already reliable windlass motor.