richard B.
Bought dumbbell set A set is defined…
Bought dumbbell set A set is defined as 2 That implication was defined when ordered One set was delivered I have tried phone calls but cannot get a response Please resolve
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Deepmusclesmassager (deepmusclesmassager.com) has 209 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Fitness & Weight Lifting
Excellent

Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting
Excellent
Showing 153 reviews with 1 star · Clear filters
richard B.
Bought dumbbell set A set is defined as 2 That implication was defined when ordered One set was delivered I have tried phone calls but cannot get a response Please resolve
Norm H.
The ad/link was misleading. It implied a PAIR of barbells for the given price, we only received one. One of these is near useless, readers assume it's a pair, rightly so. The quality of the one is excellent. We were disappointed there was not a second.
Sung C.
I purchased one set of dumbbells but they only delivered one and I call customer service to resolve problem But no one answers just go to answering machine I try 4 different time to reach to resolve Problem it just to rollover to answering machine I am sicken tire of it and I’m disputing the charges with credit card company
Jim
Spent time trying to get this product to work. Never did.
W K.
Intentionally deceptive marketing practices, showing images of a set of dumbbells making the purchaser believe they are buying "1" set of dumbbells rather than a single dumbbell. There is also no language in the description indicating you are only receiving a single dumbbell. I would never have paid $200 for a single dumbbell, and who works out with a single dumbbell? So you're either spending another $200 for a second one, or paying $150 to ship this thing back to them in China. Deep muscle massager is a crooked company and based on the numerous reviews saying the same thing as mine, maybe it's time for a class action lawsuit for false advertising? (This is not a duplicate review, this is the review after having to purchase the second dumbbell for another $200 >:( )
Billy M.
This has been one of my worst experiences with a company terrible customer service. We have still not received our dumbbell that has been paid for. I have emailed multiple times still with no product. I would like the ability to talk to someone on the phone.
dennis D.
will not work. instructions in Chinese
Chris
I thought I was receiving a pair adjustable dumbbells, when I received a single dumbbell I reached out: 1) by email as a reply to my shop notification, this email was rejected as not deliverable. 2) by phone call, which was a non- functioning number and 3) by info request through the website, which received no response. I then put in a stop payment with my credit card company, this actually received a response. Unfortunately the offered solution was a small discount ~10% or ship the item back to their “new warehouse” in China at my cost of course even though the item was clearly shipped to me from an address in Canada.