richard B.
Bought dumbbell set A set is defined…
Bought dumbbell set A set is defined as 2 That implication was defined when ordered One set was delivered I have tried phone calls but cannot get a response Please resolve
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Deepmusclesmassager (deepmusclesmassager.com) has 209 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Fitness & Weight Lifting
Excellent

Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting
Excellent
209 approved reviews, newest moderated first
richard B.
Bought dumbbell set A set is defined as 2 That implication was defined when ordered One set was delivered I have tried phone calls but cannot get a response Please resolve
Norm H.
The ad/link was misleading. It implied a PAIR of barbells for the given price, we only received one. One of these is near useless, readers assume it's a pair, rightly so. The quality of the one is excellent. We were disappointed there was not a second.
GARY M.
I only got one of 2 convertible weights. It was not the model I ordered. I order 2 at $199. One arrived in a manufacturer's box with no shipping slip inside. When I laced the order, there was no confirmation email to even say the order was placed, or when it shipped. I thought I was scammed until the "weight" arrived but one was missing. Customer service said 2 were shipped (probably drop-shipped by third party) and there is nothing they could do. I would probably use a more reputable company next time.
Sung C.
I purchased one set of dumbbells but they only delivered one and I call customer service to resolve problem But no one answers just go to answering machine I try 4 different time to reach to resolve Problem it just to rollover to answering machine I am sicken tire of it and I’m disputing the charges with credit card company
Deanne L.
In the description of the item, I purchased showed 2 items and was only sent one. when contacting support through email I received no response. I will not purchase from Deep Muscle agaiin
Jim
Spent time trying to get this product to work. Never did.
W K.
Intentionally deceptive marketing practices, showing images of a set of dumbbells making the purchaser believe they are buying "1" set of dumbbells rather than a single dumbbell. There is also no language in the description indicating you are only receiving a single dumbbell. I would never have paid $200 for a single dumbbell, and who works out with a single dumbbell? So you're either spending another $200 for a second one, or paying $150 to ship this thing back to them in China. Deep muscle massager is a crooked company and based on the numerous reviews saying the same thing as mine, maybe it's time for a class action lawsuit for false advertising? (This is not a duplicate review, this is the review after having to purchase the second dumbbell for another $200 >:( )
Billy M.
This has been one of my worst experiences with a company terrible customer service. We have still not received our dumbbell that has been paid for. I have emailed multiple times still with no product. I would like the ability to talk to someone on the phone.