DeepmusclesmassagerReviews of deepmusclesmassager.com

My order was partially delivered. Still waiting on the rest of order…

I'll start by qualifying that my review reflects my experience, not the products (I haven't had the opportunity to use the product yet). My first issue was the time it took for any communication regarding my order. I got a confirmation and a credit card charge immediately. Two weeks later, I inquired about my order. I never received a response to my inquiry, but I did receive a shipping confirmation a day or two later (and received the product a week after that). I thought I was ordering a set of dumbbells. Every picture on the site and during the ordering process showed a pair. (I will acknowledge that after the fact I found a miniscule 1 circled on the image). When they showed a regular price of ~$400 and a sale price of ~$200, it never crossed my mind I was paying for 1 dumbbell. I tried to contact the company via e-mail (3-4 separate messages) and on the customer service line (dialed dozens of times at varying times across several days). I never received a response and never got through (line was perpetually busy). Now I'm stuck with a $200 bill and 1 dumbbell, and no way of doing anything about it. Since there was no way to return it and no way to contact them - I reluctantly ordered the 2nd dumbbell. This time it took almost 3 weeks to receive any communication (despite a couple of e-mail inquiries... I again just got a shipping notice 3 weeks later). The product looks great, and I'm looking forward to receiving the 2nd one so I can actually try them out, but the ordering process, communication, and customer service were abysmal.

Ordered dumbbells almost a month ago,haven't received them yet. Sent an email, never got a response. Would like the dumbbells or a refund. Lot of money to spend for nothing.

I ordered a dumbbell set and it’s been 5 days and it still hasn’t been shipped and no response to emails and both phone numbers are bogus.I’ve filed a dispute with my credit card company and I fiercely discourage anyone from doing business with this company.

Very deceptive. Makes it look like you get a set based on wording in the descriptions, and the fact that the former price was $400 and now it’s cut in half. They also gave us 2 tracking numbers when it shipped so we thought we were getting a set. Both tracking numbers delivered but just 1 item. Tried reaching out to customer service, no response. But they have no problem sending 5 marketing emails a day.

False advertisement of set when it’s a single dumbbell; no response when reaching out to return and refund item

I never received the product I ordered

Still have not received