DeepmusclesmassagerReviews of deepmusclesmassager.com

I ordered three massagers (for my two daughters and myself). Two worked, one did not. I sent them two emails (including my phone number) asking for a prepaid label to ship it back and have a replacement sent to me. I received confirmation that my emails were received but still no response from the company.

NEVER RECEIVED MY ORDER. ITS BEEN ALMOST A MONTH. WHEN I INQUIRED ABOUT SHIPPING NO RESPONSE. PAID 20 DOLLARS FOR EXPRESS SHIPPING....$100 DOLLARS WASTED. SAD SAD SAD HOW PEOPLE JUST TAKE YOUR MONEY AND RUN WITH IT ESPECIALLY DURING THESE TIMES AND THIS WAS A BIRTHDAY GIFT.

I ordered a message gun on 2-22-21 and have not recieved anything as of 3-14-21. I have asked for updates, some kind of order status, anything and have recieved NOTHING!

I did not get my gun I’m very mad I would like to know what happened I am not happy that I got scammed if you guys are an actual company. I sent u multiple emails and no response I find this very unprofessional

Wrong product came and have emailed twice about exchanging it and haven’t heard back. There’s no option on their website to do a return either.

This is the worst company to deal with! Six months ago I purchased their product and then a few days after I lost my job. I wrote to them to please cancel the order. I was told TWO WEEK'S LATER that the order had been processed and it was impossible to cancel. Two weeks, four weeks, six weeks, eight weeks still no shipment email and all the while I'm emailing them (furious and now writing expletives) to refund the money. Most companies would refund after one month of their client not receiving either the product or a shipment notification. The ONLY response I would get was returned emails saying how busy they were and would get back to me when the opportunity came, zilch, nope, nada. And there were times when I didn't get a response at all. Four months later I get a shipment notification! So I wait, and I wait. Three weeks I finally get it and I contact them twice to ask for a return label or an address and one week later I receive what I need and it was promptly returned WITH A TRACKING NUMBER! I inform them immediately of the return and said number and nothing for another month, except I keep emailing (now with more expletives) and just the same returned emails saying how busy they were. At last the tracking shows they've received it, so I wait for something, ANYTHING! still emailing them all the while. I was told "I dug my own hole, bc I did not do the refund properly and that if I continue cussing they will not help me but they will look into my situation". Thats right no apologies for the six months of hell, lies, lack of information, and no prompt refund. I get blamed before this Cathy woman has even looked into "my situation ". So I sent email after email pulling up my please send me a return label, their reply with address to return it to(wrong postal code), and the tracking number. I also demanded an apology. Today (I bought this at the end of September), February 10th,2020, I recieved my refund and was told I would not get an apology bc I, I, abused Cathy, the customer service agent and I should "Move on". As you can see I didn't move on I've written this as a warning incase people did not read my first review of this so called company, to not NOT buy anything from them! I've kept every single email(even the useless ones)for proof and I counted how many times I wrote to them 30, 30 times in the six months. I guess in this age of Trumpism there is no accountability. Now I can move on, thank you Jermaine, the customer service guy

Didn’t remove extra item off my order

I never received my package