Thames & Mendip Artisan Foods LtdAt Thames & Mendip Artisan Foods Ltd, we are deeply committed to providing the highest level of gourmet food and beverage sourcing, ensuring a seamless and exceptional culinary experience for all our clients. With years of invaluable experience in the specialty food industry, our team of dedicated experts possesses a profound understanding of the intricate challenges associated with sourcing premium ingredients. We are here to transform what can often be a daunting supply chain process into a remarkably stress-free and efficient journey.Our core philosophy revolves around offering meticulously tailored wholesale solutions that precisely meet the unique and diverse needs of each individual independent grocer and retailer. We recognize that no two establishments are exactly alike, and whether you are curating a premium farm shop, expanding your deli counter, or simply require dependable artisanal distribution, we approach every partnership with meticulous attention to detail and personalized care. From the initial tasting and order placement to the final refrigerated delivery, we pride ourselves on ensuring that every aspect of your order, regardless of its size or complexity, is executed with unparalleled precision. Our comprehensive range of artisanal cheeses, preserves, and ciders provides complete peace of mind.
Thames & Mendip Artisan Foods Ltd (deenremovals.com) has 110 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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110 approved reviews, newest moderated first
Kathleen F.
Turn up on time, super helpful with packing and really friendly and efficient
Response from Thames & Mendip Artisan Foods LtdApr 4, 2026
Thank you for your review! We’re glad we could deliver a service you were happy with. Your trust in us means everything.
Daniel P.
Great experience with Ali and Khan today, smooth loading, stress free. Really nice guys. Highly recommended.
Maxine
Trusted this Company to move me from a three bedroomed home to a smaller accommodation. My complaint is against the Company and Customer Service which is none existent. They promise one thing, and resorted to doing the least on the day, demanding extra fees for more boxes, and hiding behind the small print of the contract. Promised Packers only for one person arrive to condense a three bedroomed home, under stairs cupboard, large kitchen and garage into boxes - too large a task for one person! My issue is not with the Packer, but the company, who thinks this is acceptable because they claim he was a professional packer?? Charged for extra boxes - despite doing a video walkthrough prior. When challenged was told to go and buy the boxes myself or pay the fee quoted - leaving me no, or little choice on the moving day! 2 small vans arrived on the day - none uniformed staff - van unmarked. This was not the advertisement I bought into. No resolution, and could never speak to the same person or whoever I done the original booking with again. Unconvincing names used. Poor service, offering no genuine resolution, or acceptance of wrongdoing. The offer of 1/2 price removal the next time I use them again is cheeky, as I would never trust, recommend or use them again! Not the cheapest Firm that I had contacted, yet the advertisement and promises were the reasons to go ahead and use them. The job was done on the cheap! Unacceptable and inappropriate customer service. I will never recommend or use this cowboy outfit again - they are not what they so cleverly advertise to be.
Response from Thames & Mendip Artisan Foods LtdFeb 27, 2026
We strongly dispute this review as it does not accurately reflect what happened on the day of the move. All terms and conditions were clearly provided prior to booking. These included details about additional key waiting charges, extra wardrobe boxes if required beyond the quoted amount, and restricted items such as alcohol, paint, and certain liquids that we are unable to transport for safety and insurance reasons. These conditions were outlined in writing before the move. On the day, additional wardrobe boxes were required beyond what was shown during the video survey. As explained in our terms, extra packing materials are chargeable if they exceed the quoted allowance. The client was given the option to supply her own boxes or proceed with ours at the agreed rate — this was not a last-minute demand, but a standard policy clearly stated . The suggestion that staff were unprofessional or that the job was “done on the cheap” is simply not true. The move was completed successfully, and all agreed services were delivered. We always aim to provide a high standard of service and operate transparently within our contractual terms. It is disappointing to receive a review that we believe contains false allegations. We take our reputation seriously and keep detailed records of all communications. If necessary, we are fully prepared to provide documentation to clarify the facts. We remain open to constructive dialogue, but we cannot accept claims that are inaccurate or misleading.
Shishir M D.
The house moving experience was seemless. Would recommend this company
Richard D.
An absolutely terrible experience with this company. They conducted a video assessment of our house and provided a quote; as we had a lot of belongings it was a day to pack and a day to load and move. Team to be on site between 8-9am on day one. Two 5.5 tonne trucks on day 2. Despite me phoning and checking all was ok the day before, THEY DID NOT TURN UP on the packing day, and when I called them I got different reasons as to why… technical issues with their system, wrong day booked…. Huge red flag. I’m told they will have ‘3 or 4’ people turning up. That’s a bit vague for my liking, so I pressed ‘Sarah’ for the exact number. 3 people. Midday arrives and two people arrive. Another red flag. Lovely guys, very relaxed. They get on and start packing. No issues with these two, get on with the job. Boxes packed and stacked, marked up and ready to go. They look around at all the belongings and say this is a four van job, not two. They call their boss. ‘Sarah’ calls back, waffles a bit and tells me I need to pay another £800 as they’ll need another 5.5 tonne lorry. I’m not happy (Bait and Switch anyone?); they reviewed and quoted, they are supposed to be the experts, it’s on them to get it right. However I also need to move, so I’ll compromise. She won’t do this so I ask to speak to the boss. He calls, on the charm offensive. He dismisses the need for four lorries, saying the packing guys don’t know how to estimate. Huge red flag when the boss doesn’t trust his team. He’s wrong but I’m not going to argue, I’ve got a backup plan in my head. So fine. We make a deal on the third lorry, and agree an 8am start. My backup plan kicks in; it’s clear I HAD TO HIRE MY OWN LUTON VAN, at 4.30pm the day before moving (Thank you Enterprise!) and my 14 year old son and I pack most of the garage workshop items; a full lorry load. Moving day arrives and four guys rock up at 8.30 in two vehicles; one 3.5 tonne, one 5.5 tonne. Very relaxed. Two more arrive with another 3.5 tonne lorry; I’m not even surprised anymore that they are pulling a fast one with the van sizes. I’ve told them we need to be out by midday. No problem apparently. They crack on moving boxes, all good, bunch of nice guys. They flag the fact i’ve emptied most of the garage. They think they have ample capacity in their trucks. The hours tick on. We’re not going to hit the 12 o’clock deadline. I’m on the phone to the estate agents and solicitors covering that off. The team tell me another two hours. At 1pm they tell me they need another lorry, or can we empty a lorry at the new house and they can return?. I explain that we haven’t got the keys yet as we haven’t moved out of our current house… The estate agents help out a lot to get things sorted; we get keys for the new house and get our own loaded van over and unpacked ourselves.. Meanwhile Deen tell me they’ve got another van heading in from London to get the last load. We finally get everything packed and vacate by 3pm. Highly, highly stressful. Moving stuff in to the new house was pretty straightforward. Finally all done. I would never, ever, in a million years recommend this company. The hard-working guys on the ground are ok (although not uniformed as per the contract) but the management team are not honest, reliable or professional. Pay more and go elsewhere.
Response from Thames & Mendip Artisan Foods LtdFeb 28, 2026
We are truly sorry that you feel this way about your experience. First of all, we have apologised to you multiple times — more than 10 times — regarding the technical error on our system which caused the date not to be updated correctly. We fully acknowledged that mistake was from our end and sincerely regret the inconvenience it caused. Regarding the packing crew, the original plan was to send 3–4 staff members (2 professional packers and 2 helpers). However, we sent 2 professional packers, and they packed 100 boxes in 3 hours ,as you had specifically confirmed that experienced professionals were your priority. As you mentioned yourself, they worked efficiently, packed everything properly, and completed the job to a good standard. Concerning the comment that it was a “4 van job,” the team on site were packing crew members, not vehicle estimators. Final decisions about vehicle capacity are always handled by management based on loading experience and space optimisation. In terms of vehicles, we provided: • 2 × 5.5 tonne trucks • 1 × 3.5 tonne truck • Plus an additional round trip and additional crews in total of 8 crews. All of this was arranged for a total of £600 extra, which effectively covered labour costs only. The company absorbed the remaining operational expenses from our own side as a courtesy gesture because of the earlier date issue. This was done in good faith to ensure your move was completed. And the move was completed before 5pm with reassembling which shows the efforts made from our end You chose us based on our competitive rates — and as with any removal service, the number and size of vehicles directly impact pricing. Fewer vehicles mean lower cost. Despite the unexpected adjustments on the day, we believe £600 for an additional truck and round trip was a fair and reasonable charge under the circumstances. We understand moving home is stressful, and we are sorry it felt overwhelming. However, we did everything possible on the day to complete your move, including covering significant additional costs internally.
T S.
Would recommend. Moved home to storage unit. Everything handled carefully and polite team
Neil
Ali nice guy, arrived on time, worked quickly, all items well wrapped and protected. Very happy.
mehadi A.
What a brilliant and experienced working staff..one of the best removel team I appreciate the Deen Removel management to have such a amazing and hard worker staff ,, I moved from london to Manchester I recommend all the people who want to move all over the uk ,,must contact Deen Removel ..Thank you Deen Removel Salute all of you