DedirockReviews of dedirock.com

Purchased a KVM VPS annual plan on Oct 9, 2026. The service is completely unusable from my location (China): YouTube won't load at all, Google Search is unreachable through the node, complete blockage on mobile networks, and the assigned IP is blacklisted (blocked by ChatGPT and Gemini). When I requested a refund, support refused citing their Terms of Service — even though their own website publicly advertises a "45-day money-back guarantee," and their billing team has since admitted in writing that this advertisement "caused confusion." They offered only account credit instead of a refund to my original payment method. The contradiction between their advertising and their actual refund practice speaks for itself. UPDATE (Oct 10): Full $10.88 refund received to my original Alipay account the same day, ticket closed. I see the company's reply below — appreciate the correction to the blog article and making this right. Updating for fairness: the issue was ultimately resolved. Note for future buyers: it took an FTC complaint plus this review to get here. Read the ToS before you buy.

On 12/25/25, I ordered one of their “Storage Promo Plus BF 2025” VPS plans. I accidentally ordered two of these and immediately canceled the second order within 15 minutes of realizing my mistake. Despite requesting a refund in my cancellation request, I never received a refund and eventually just accepted it as my own ordering error. Fast forward two months, and I received this email: We want to sincerely apologize for the recent downtime affecting your server. One of the disks in the array experienced a failure and is currently being replaced. All storage arrays are configured in RAID-5, and we do not expect any data loss. The replacement process is actively underway, and we are working to restore full stability as quickly as possible. Then, not even two days later, while my VPS was still down, I received this update: We wanted to provide a direct update regarding the recent server incident. Unfortunately, this was a rare hardware event where a hard drive failed and shortly thereafter the RAID controller card also failed. While extremely uncommon, the combined failure has resulted in data loss on this system. We sincerely apologize for the inconvenience and disruption this has caused. Our team is actively working on the situation, and we will begin sending out new VM details starting tomorrow to get everyone back online as quickly as possible. I then reached out to support to explain that I was not interested in migrating to a new VM after experiencing a complete data loss. The response I received was: Hello jeff, We've noticed that you may not be satisfied with the performance of your current VPS. As a solution, we can terminate your current VPS and assign a new one on a different node. However, it's important to note that this action will result in data loss and will change your IP address. At this point, it was frustrating to see that not only was my data already lost, but support didn’t seem to realize the data had been completely lost already. I’m done with this host. I’ve had bad luck with LEB hosting providers, and I think it’s best for me to avoid them going forward. Edit to one star, flat out refused to refund ether serivce, would avoid. Further edit, My request for a refund was in the cancellation request, on the original one, I didn't even have that server for 2 hours let alone 2 months, I also opened two tickets that were then merged into one, and yes I had the second VPS for about 2 months, out of 12... And it was down for like 3 days in a row. That's a terrible uptime, I don't think it's crazy at all to request a partial refund. I guess your SLA is well below 98% uptime... You didn't even increase the transfer on the server, I had terabytes worth of desk fail yet I get no increase in bandwidth to get my data back onto them? Come on man! You're the person who originally answered my ticket. Why would I need to reach out to you again? You know what happened here, You guys got about $60 out of me to put me on a sketchy server with bad drives. And I got about 2 months of service out of that.... Come on man, I could have gotten physical servers at ovh cheaper than this, You guys are rubbing me so wrong that I'm about to just go start a PayPal dispute over this. And I really urge people to Google disk failures with this company because they say it's exceptionally rare. Yet there's other reviews who have had the same thing happen, even months ago.

the machines work but the user interface is from the stone ages.