Yuxiao L.
Unusable from China, and they refuse to refund
Update (Oct 22, 2026): DediRock support has now confirmed IN WRITING that "a refund to your original Alipay payment method is not available under our refund policy." So the timeline is: sold a VPS that runs at 3-8 KB/s from China; first "migration" did not even change the IP (they admitted this in their reply below); the second IP was equally unusable; four refund requests refused; final offer is yet another reinstall they admit may not help. A service that only works from inside the US is not what was sold to a customer paying via Alipay. FTC complaint #208831622. $10.88 — an expensive lesson in reading refund policies. Unusable from China, and they refuse to refund Bought their $10.88/year Los Angeles VPS on Oct 19, 2026 to run a personal VPN. From day one it was unusable from China — about 8 KB/s download speed, a 20 MB file would not even finish. The server itself tests at over 900 Mbps in the US, so the problem is clearly DediRock's route to China. Support refused a refund to my original payment method and only offered account credit. They reprovisioned the server with a new IP, but it was still a few KB/s from China — the route itself is broken, not my server. They refused a second time on Oct 20. Other Chinese customers have posted the exact same experience here, and DediRock keeps selling to China without any warning. I have filed a complaint with the FTC (Report #208831622). Do not buy if you are in China.
Response from DedirockOct 22, 2026
Hello Yuxiao, We're sorry your experience did not meet your expectations, but we'd like to clarify a few points about international internet routing. The testing you provided, which we appreciate, confirmed that our VPS delivered over 900 Mbps, which is great! However, international traffic passes through multiple independent ISPs, and congestion, filtering, and routing decisions can significantly impact connectivity to mainland China. Unfortunately, these factors are outside our direct control. We attempted to reprovision your VPS, but the IP address remained unchanged. We acknowledge this oversight and sincerely apologize. We subsequently offered another migration to a different node with a new IP address, something we're always happy to do for our customers, or a full account credit. To help set clear expectations and better serve our customers, our website outlines our policies and explains the limitations of international connectivity, including factors outside our control. We respect your right to share feedback and appreciate the opportunity to explain our efforts to resolve the situation. If you ever decide to give DediRock another try, we'd be more than happy to arrange a fresh installation on a different node with a new IP address at no additional charge for your existing service, subject to availability. We'd be more than happy to have you as a customer and appreciate the opportunity to earn your trust.