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DedicatedMC, LLC (dedicatedmc.io) has 573 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
DedicatedMC, dedicatedmc.io
Website
dedicatedmc.io
Category
Gaming
Location
Richmond, Kentucky
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 6% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Hi Hüseyin,
I've checked our records, it looks like you placed a order with us, never completed the payment process and haven't used a actual service with us.
Please do feel free to reach out to us at [email protected] if you've encountered a issue, and we will endeavour to remedy it
PE
Pete
Just awful from start to finish
Just awful from start to finish. Endless problems. Put on the wrong server in the first place. Chased for a month and a half. Finally got moved, then there's connection problems, players constantly getting kicked. Terrible, awful, go elsewhere it's just not worth it
Response from DedicatedMC, LLCFeb 6, 2026
Hi Peter,
I'd like to understand what happened here a little bit closer, and make a effort to resolve this for you.
Could you reach out to us via email - [email protected], or raise a ticket in our billing portal with the subject 'Trustpilot Escalation'
SB
sam B.
Poor Service and Managment
The company Recently Changed management,
I used DedicatedMC for 4 years. It used to be amazing, but now there are numerous issues; many of the panel functions don't work, the new support staff is incompetent, I had billing issues due to a mistake on their end, I made multiple tickets about it, nobody knew what they were doing and they were very condescending.
Cancelled today and moved to another provider. Buyer be warned.
JB
Jacob B.
From the day I paid until now I haven’t…
From the day I paid until now I haven’t been able to play. They blocked my server and I have yet to be able to log on. Please fix this. Or give my money back. I’m extremely disappointed in this server
Response from DedicatedMC, LLCFeb 3, 2026
Hi Jacob,
It appears that when your order was placed, there was a issue with your payment verification, which caused the order to get automatically suspended for non payment, I'm unable to locate a ticket from you reporting the issue (as the email advises, should you believe the suspension was incorrect - which it was, and we apologise for this.
We reached out to you on the 22nd January to provide a further explanation for this, I can also see that you were refunded (in full) for your service on 27/11/2025 and provided with a goodwill gesture that remains in your account ready to use.
If you'd like to discuss this further, please respond to your open ticket, or contact us via email - [email protected]
DE
Des
Server sucked
Server sucked
Response from DedicatedMC, LLCFeb 3, 2026
Hi Des,
Can you provide some more information about what issues you've experienced?
I've attempted to locate your account but the email you've provided does not match any current or past clients of our service.
You can contact us by emailing [email protected]
JO
Joakim
Horrible experience
Sadly i am unable to recommend DedicatedMC after my experience with them
It started with the server not coming online after payment. After contacting support and waiting approximately 2 hours the reason was that it got stuck in their anti-scam system, which i can understand if it happens.
When the server came online i tried installing a modpack through their function which installs it straight from Curseforge.
After installing it for 4 hours i gave up and contacted the support again for further assistance.
This time it took a bit more than 6 hours until they replied to me that the specific function that they have on their portal does not work, which resulted in an install loop.
Already dissappointed i had to head to bed as it was 8pm when it got resolved.
And the final drop came when i woke up the next morning... They suspended the server as for some reason they didnt get their payment even though i had a receipt and everything of the payment getting through. Contacted DedicatedMC a third time to get things resolved. first it took more than 6 hours again until i got a reply with "Im looking into this now", 7 hours after that i asked how it is going, and it took a few hours to get yet another response to this.
I ended up choosing another supplier, which took 10 minutes until their server was up with the modpack.
SH
Shili
Change in Management
The company has recently changed support staff and management. The control panel has been down for over 24 hours, and staff has no clue how to resolve the problem.
At this point it is likely that all server data will be lost, as the team is not properly communicating on how to restore current inaccessible data.
DO NOT purchase a minecraft server from this company. They used to be great, but aren't anymore.
AA
Azat A.
In my search for a reliable Minecraft…
In my search for a reliable Minecraft server hosting service, I came across a provider that seemed to offer great features and performance at competitive prices. The reviews were positive, and the setup process appeared straightforward, so I decided to give it a try. Unfortunately, the service did not live up to expectations.
From the outset, I encountered issues with server lag and frequent downtime, which significantly disrupted gameplay and user experience. Despite the provider's claims of superior uptime and performance, my server struggled to handle even a moderate number of players without performance degradation.
When I reached out to support for assistance, the experience was equally disappointing. Response times were slow, and the solutions provided were often generic and unhelpful, failing to address the root causes of the issues I was facing. It felt as though the support team was not equipped to handle specific or technical queries effectively.
This experience has been frustrating and has led to wasted time and resources on a service that failed to deliver. The lack of reliable performance and inadequate support has made me reconsider my choice and look elsewhere for my hosting needs.