DecrumReviews of decrum.com

To Whom It May Concern, I am responding to a request for feedback. But first I must qualify my remarks. I am a retired world wide HR Director for a pump and compressor manufacturing company. Prior to ascending to an executive role I was a sought-after trainer on many subjects impacting an organization - especially customer service. And as a general experience most American customer service agents are disappointing, poorly informed, a downer to talk to. With that incoming attitude, what a breath of fresh air to have interacted with Jessica. I won't go into each interaction, that can be reviewed in past e-mails. In each and every interaction with Jessica, I was ALWAYS left with a sense that appropriate action was going forward and I felt like a valuable customer. Furthermore, I came to believe that Decrum, via Jessica, was sincerely dedicated to assuring they would do whatever it takes to make "things" right and I would be completely satisfied. AND IT'S TRUE!!! To be crystal clear, Jessica is paragon of customer service. Because of Jessica, I am a walking, taking, enthusiastic customer of Decrum and telling anyone who will listen.

I ordered a leather jacket from this company. I had a few queries relating to advice about sizing. Their customer service was excellent, polite, helpful and very fast. The jacket is wonderful, fabulous quality, soft leather, and a brilliant fit. I would definitely recommend this company

I experienced some problems with my order and was worried for a while that this meant I had ordered from a bad site. Decrum investigated and have explained that sizing problems locally meant that they are in fact fulfilling my order from an overseas depot. This is why it has taken longer than I was expecting. They have offered a reasonable explanation and resolution. Things can go wrong in any organisation, and it's how they respond to those unusual events which tells you what you need to know about a company. Thank you to Moses Michael for taking the trouble to look into it and sort things out.

My experience with Decrum was seamless and so easy. From the initial order to the exchange for a different size was painless. They even provided a short video on how to repackage for return. I recommend them to everyone.

Recibí la chaqueta en perfectas condiciones. El embalaje vino sin ningún golpe. La talla me viene clavada y su patrón de tallaje para elegir tu modelo, casa a la perfección. Se nota que es piel de primera calidad. Y el trato recibido antes, durante y después del pedido ha sido exquisito.

We recently got matching leather jackets, and we couldn’t be happier with them! The quality of the leather is great soft yet durable, giving a luxurious feel without compromising on comfort. Both of us love the fit it’s perfectly tailored and stylish, making it versatile for any occasion. My husband also loves his and finds it just as comfortable and stylish. If you’re looking for a classic, high-quality leather jacket this one is definitely worth considering!

I got the pink leather jacket and I am so satisfied with my experience. The jacket was more than I expected, the colour, the soft leather texture and the details, it’s very well done. Shipping and online experience was seamless. 5 of 5 ⭐️

Beautiful quality and excellent customer service.