DecrumReviews of decrum.com

Response from DecrumOct 24, 2026

Hola, Lily Reyes: Comprendemos perfectamente tus inquietudes respecto al proceso de devolución y al retraso en recibir actualizaciones sobre tu reembolso. Somos conscientes de lo importante que es contar con una experiencia de devolución fluida y transparente, especialmente cuando un artículo no queda como esperabas. Tras revisar los detalles de tu pedido, queremos asegurarte que tu devolución ya está en trámite y avanza dentro de nuestros plazos habituales de gestión. Entendemos que esperas una resolución, y agradecemos mucho tu paciencia durante todo este proceso. Nuestro equipo de atención al cliente está siempre a tu disposición. Tu satisfacción es fundamental para nosotros, y queremos garantizar que tus inquietudes reciban la atención personalizada que merecen. Para mayor tranquilidad, nuestro supervisor de atención al cliente, Moses Michael, se pondrá en contacto contigo personalmente para informarte sobre el estado actual de tu devolución y guiarte en los pasos restantes del proceso. Valoramos sinceramente tus comentarios, ya que nos ayudan a identificar oportunidades para mejorar nuestro servicio y ofrecer una mejor experiencia a nuestros clientes. Gracias por darnos la oportunidad de atender tus inquietudes. Agradecemos mucho tu comprensión y esperamos llegar a una resolución satisfactoria para este asunto. Saludos cordiales, Equipo Decrum

Response from DecrumOct 18, 2026

Hola, Carmelo: Lamentamos cualquier confusión y nos gustaría aclarar la situación. En Decrum, ofrecemos una política de devoluciones y cambios sencilla, válida por 30 días, la cual también cubre cuestiones relacionadas con la talla y el ajuste de la prenda. El correo electrónico que recibiste fue simplemente un recordatorio para que verifiques la talla elegida, con el fin de asegurar que tu chaqueta te quede perfecta. Esto no afecta ni restringe de ninguna manera nuestra política de devoluciones y cambios. Puedes estar tranquilo: si la talla o el ajuste de la chaqueta no cumplen con tus expectativas, tienes total libertad para realizar una devolución o un cambio, conforme a nuestra política. Nuestro gerente, Moses Michael, se pondrá en contacto contigo para ofrecerte más detalles sobre tu pedido y brindarte la ayuda que necesites. Gracias por tu comprensión. El equipo de Decrum

Response from DecrumOct 13, 2026

Ciao Antonio, Grazie per aver condiviso la tua opinione. Ci dispiace apprendere della tua esperienza e comprendiamo la tua delusione. Dopo aver esaminato i dettagli del tuo ordine, abbiamo riscontrato che la tua richiesta non rientrava nella nostra politica standard di reso e cambio. Tuttavia, il nostro team di assistenza clienti ha fatto il possibile per aiutarti, valutando le opzioni disponibili e impegnandosi a trovare una soluzione adeguata nonostante i limiti della politica aziendale. Per garantire che la questione venga risolta in modo soddisfacente, abbiamo affidato personalmente il tuo caso al nostro supervisore, Moses Michael; ti contatterà a breve per esaminare la situazione e individuare la soluzione migliore. Apprezziamo la tua pazienza e l'opportunità di riconquistare la tua fiducia. Il Team Decrum

Response from DecrumJul 23, 2026

Hello Guy, Thank you for taking the time to share your feedback. We truly take customer concerns seriously, and we are sorry to hear about the trouble you have described. We have carefully checked our records for the past three months, but unfortunately, we could not find any information related to your order. We would really like to look into this for you. Please share your full name, order number, and the email address used at checkout with us at [email protected]. Our team will connect with you right away and do everything we can to get this resolved as soon as possible. Regards, Team Decrum

Response from DecrumJul 14, 2026

Hello Katson, Thank you for bringing your concerns to our attention. We are sorry to hear that your experience has not met your expectations, as providing clear communication and dependable customer care is extremely important to us at Decrum. We have reviewed the information currently available but have been unable to identify an order, customer record, or previous conversation associated with the details shared. To allow us to investigate the matter accurately, please provide your order number, the email address used for the purchase, or any relevant correspondence. Decrum works with fulfillment partners across multiple regions to serve customers efficiently. When additional sizing support is requested, our team may occasionally ask for optional body measurements or a reference image to help provide a more suitable recommendation. Any information shared for this purpose is handled responsibly and used only to assist with sizing. We also review all return and refund concerns carefully and aim to reach a fair resolution based on the circumstances of each case and the applicable policy. We would genuinely value the opportunity to look into your experience directly. Please contact us at [[email protected]] with the relevant details, and our customer care team will review the matter thoroughly and assist you further. Kind regards, Customer Care Team Decrum

Response from DecrumJul 13, 2026

Hi George, We're disappointed to hear about your experience, which isn’t the level of service Decrum is known to provide. After thoroughly reviewing our records from the past six months, we weren’t able to locate any communication or order under your name. We take great pride in offering high-quality products, timely shipping, and responsive, solution-driven customer support. If you’ve placed an order or attempted to contact us, we’d genuinely appreciate the opportunity to assist you directly. Please reach out to us at [email protected] with your order details. Your feedback helps us improve, and we remain committed to delivering the service our customers expect and deserve. Regards, Team Decrum.

Response from DecrumMar 12, 2026

Hi Amy, We sincerely regret to learn about the experience you described and the inconvenience this situation has caused you. Please allow us to address your concern and provide some clarification. At our store, we are fully committed to product authenticity and quality. All of our jackets are crafted from 100% genuine lambskin leather, and we do not manufacture or sell vinyl or synthetic alternatives. Your feedback is extremely important to us, and we take such concerns very seriously. We would also like to reassure you that we offer both exchanges and returns for a refund, depending on the customer’s preference and the situation. Our goal is always to provide a fair and satisfactory resolution. To ensure your case receives the attention it deserves, your matter has been personally assigned to our dedicated Manager, Mr. Moses Michael. He has already reached out to you via email with the best possible resolution available and will remain in direct contact with you until your concern is fully resolved to your satisfaction and expectations. We truly value your feedback, as it helps us improve our service and customer experience. Please be assured that your case is being handled with priority, and we are committed to making this right for you. Regards, Team Decrum