Decor PriceReviews of decorprice.com

I wish I had seen these reviews before purchasing three lights from them. I haven’t checked them all but the Schonbek crystal light they sent was in a used box and should have been marked as an Open Item, it clearly had belonged to someone else.

Shipped the wrong color light, had to call them 3 times to finally get a return label and still have not received a refund. Shipped the item back months ago. Avoid at all costs they’re just drop shippers with horrible customer service

15 days after purchase seller will not provide tracking, refund or reply to my inquiries. Avoid this seller

This is a big scam! I ordered a ceiling fan. They sent the wrong color. They are making it impossible to return it. I submitted "RMA" on their website. No response -- no shipping label -- nothing. I called. A man said I would receive info that day. Received nothing. I called again. Got the royal run-around from a very rude, irritated Indian man with a thick accent who had a bunch of kids running around yelling in the background. I could barely hear or understand him -- he started yelling at me that I wasn't following the process. I hung up on him. I guess I'm stuck with this expensive fan. Also, BEWARE the box on your "Edit Account Information Page" that says "Allow Remote Shopping Assistance!" That's how they get into your computer and then they can get into your passwords and other accounts! Don't check that box!

This company is a fraud. They sent me two mirrors which are completely smashed. They kept on asking for more pictures after I sent them two rounds of pictures. The point is just not to issue the refund. They cheated $1100 out of me. Do not buy from this company. It is a fraud.

Terrible service - UNETHICAL! I called to find out about shipping a product that I was interested in. Apparently the owner answered the phone and said he couldn't guarantee the delivery date that I wanted but that it might happen. The price online for the fixture was $120 and change. The owner said I could call back after talking w/ my contractor about a work date or I could order online. Literally about 30 min later I went back to order the item and he had increased it to $172! I then went to HOUZZ and saw multiple terrible reviews about his customer service. Make sure you see those before doing anything with this company. Beware!

Defective Casablanca Fan We ordered two... One worked fine... The other was dead out-of-the-box. Co is in NJ (EST)... Called during brief window. Long, long wait time so left message & number. Decorprice.com called and directed us to Hunter Fan (in CST).. Same experience... "Heavy call... etc") 30+ min on hold... No agent... Muffled/poor messages from call center. Meanwhile completed on-line Request for Return/Exchange (both Co.s)... Neither website [decorprice or Hunter] would accept online submittal. Forms never asked what action we wanted... We only want a functioning REPLACEMENT...!. Took several phone calls, long wait times but in 2 weeks we had a replacement from Hunter. We're OK now...!

I ordered a Capis Shell Chandlier thru LightingSelection.com for $519.00. My card was charged by Decor Price. The box was damaged, and the light was damaged. I tried calling many times to get a RMA for a full refund since the box was damaged. When I finally got thru, I was told that I would receive replacement parts for the chandelier. I would have to repair the light myself. I explained I cannot do this, and I am not paying for someone to fix the damaged fixture pieces. I have had 10 attempts to call, with 2 actual live conversations. I did not receive a return label to send the light back. I was told I would have to pay for shipping and insurance on a damaged light. The box also could not have any writing on it by pen or marker. The box came with writing on it. Therefore, the RMA I received is void. This company is a scam.