Decor PriceReviews of decorprice.com

They won’t let me give a zero, but do not use this company. Customer service is some guy named Roy Roy. They are a borderline scam operation. I sent a package back to the address they provided at considerable cost to me, with the RA number and they refused the delivery telling FedEx they didn’t order anything. Since then I’ve got nothing but the runaround. Terrible company.

After more than a week not receiving any shipping information, I contacted the company and was given the run-around that they were awaiting the fan and it should be shipped by either tonight (Friday) or Monday evening. Previously, I’d received the same fan in a different color from Amazon a day after ordering. I thought about it and called them back to cancel the order, feeling mistrustful about our previous phone conversation. The “customer service representative” (I use the term loosely) told me it was “on the truck” and he couldn’t cancel. I asked him for shipping/tracking info, which he couldn’t supply. He grew belligerent and told me to email them, which I did immediately. We’ll see what happens. I strongly advise not buying anything from this company. They seem very disreputable and untrustworthy.

If there were less than 1 star, I would give it. I received a defective fixture and tried to communicate with the company to see if there was a way to fix it without having to uninstall and reinstall the $600 chandelier. One piece was loose and I was hoping there was a tool that might be able to fix it or if we could possibly call someone and it could be repaired. Instead of understanding what I was asking, Roy, just said "it is perfect and has been hung wrong" which is definitely NOT the case. I tried to call and Roy answers the phone with his kid screaming in the background. I think this is a one man operation with no service department, etc. If you want ANY service after the sale or if you need help if something is not right, DO NOT USE THIS COMPANY. The pricing was not any better than other places, we only bought from them because they had several of the brands that we were looking for. Keep searching!! The small amount you save is not worth the headache!!

Do not buy from Decorprice.com. Web site notes hassle free returns but they did not accept an $21.00 unopened, unwrapped, unlabeled ceiling fan down rod that was purchased with a $600.00 ceiling fan. I now only prey that I never have a problem with the fan. Customer service sucks! Do not shop at Decor price.com.

do not shop here, customer service sucks. items missing and they don't care they give you the run around with emails if you call. stay away!

Stay clear of this place! Was informed two items I ordered were not in stock and would be shipping 3 weeks later; I was told I could cancel (items showed in stock when I placed the order). Unfortunately, they still shipped the items and are requiring me to pay the return shipping. Max was absolutely awful on phone/emails, he couldn't care less, zero customer service.

I contacted Customer Service twice re: a trade account with Decor Price and reached the same person both times. He was rude on both calls and kept telling me I was not following his instructions although I was following them exactly (multiple times). When I finally found another number to try and reach someone else who might be more professional/helpful/spoke better English, it put me back through to this man. Their website is not as professional as you would hope when purchasing items and he did not give me confidence that I would have a good experience purchasing through them. After reading the reviews here, I am happy I did not purchase anything through them and saved myself and my clients the trouble!

Ordered 4 lights and 3 ceiling fans plus downrods. Never received one light, one arrived damaged, and one the wrong finish, plus one fan arrived in pieces. 5 months later I got fan replaced but even after over 60 emails, them saying they were going to send prepaid labels in October and then me begging for help so I could send them I had to ask credit card company to assist me in getting my money back. this was for a new build, I couldn’t afford to buy a second set of lights and not having lights to hang stopped my closing from happening. That caused the sale on my current house to fall through and meant I incurred fees for the electricians return visit. It has cost me thousands in the long run and to this date they are still fighting the credit card company. Save your sanity and get them from a reputable dealer. HE DOES NOT HAVE STOCK HE RATHER IS SELLING IT TO YOU BY BUYING IT AND HAVING SENT TO YOU BY COMPANY. Don’t pay him to place your order and screw it up!