Decor PriceReviews of decorprice.com

Please be cautious when ordering from Decorprice.com. I ordered two pendant lights from them and my experience has not been good. The lights arrived broken inside the box. I have had to make numerous phone calls, sent several emails to try and resolve the issue. They are good at giving you the “run around” and skirting the problem. Still unresolved, I feel as though I have been scammed! Based on this experience with them, I will NOT be ordering from them again and will not be recommending them to anyone either.

Do not order from this site. They are a scam. The pictures on their site for products are inaccurate and they do not honor returns for errors on the items posted incorrectly on their site. Horrible customer service. Claim to have a store front and this is also a lie. DO NOT BUY FROM THIS SITE!

I ordered a light fixture at 2/19 at 7pm. Early the next morning, I emailed to cancel it ( 7:48 am 2/20) as I decided it was not the right style. Roy responded at 8:08 am he would email the manufacturer to cancel and update me on the cancellation status. He didn’t inform me then that DecorPrice.com is just a drop shipper and cannot cancel or modify orders until I called to discuss the canceled (but subsequently shipped) order the next day 2/21. The order shipped 13 hours after I wrote to cancel it and Roy emailed the manufacturer. The Vendor was incredibly rude on the phone. He did not identify himself but I suspect it was Roy. I requested a return prepaid shipping label and he refused. I requested a return through the website. The website did not provide a shipping label, nor any instructions on how to return the item. Their EZ No Hassle return policy simply stated they will review the request. The website says free shipping on orders over $99, and nowhere does it indicate You pay shipping on returns. Their EZ No. Hassle Returns is anything but. DO NOT USE this vendor.

SCAM please beware! I bought 3 light pendants. They were not good so I tried to return. First the return portal wasnt working - it kept getting timed out. Then when i contacted them - someone in broken english says we cannot accept the return. Even though it says on their site No hassle returns. I have had to do a chargeback on the credit card. Also, my antivirus keeps popping up warning me that this site has malicious tracking software. i would suggest to others to stay far way.

I purchased 8 wall sconces from decorprice.com for our church sanctuary. We received the items quickly but upon opening them, realized the color (brass) looked very different in person and didn't at all match our other fixtures. I called CS to ask what I needed to do to start a return (their website says "EZ no hassle returns"). Was told to email them with details of purchase and why I wanted to return the items. I did that and after 10 days I hadn't hear back. I called again and was told I would receive a call the following day to get my return started. In the mean time, I sent another email, again asking to initiate a return. Never got a call the next day. When I called back, I was told they would only take 3 of the sconces back, as this was a "bulk" purchase. No where on my order is identified as bulk. When I asked the "CS" rep about this, he told me that anything over two items is considered bulk! He then told me that if the color wasn't right, I shouldn't have purchased the lights. Additionally, every time that I called, I spoke to an Indian man and the reception was terrible and could hardly hear him.

Customer service non existent. Rude, difficult and sketchy. Do not order from this site. No real physical address.

More of the same. I ordered two weeks ago and I got an order confirmation but nothing since. Three times I sent a request for an update and nothing. They didn’t have trouble taking my money! Most HONEST companies won’t take your money until the order ships. I finally got a response after 3 attempts. I’m not changing my review until it reaches my door and it’s in good condition.

This company is a total scam, no customer service, they ship defective light fixtures then stonewall replacing them or refund your money. Avoid this company, unless you like getting ripped off and enjoy dealing with scammers.