Decor PriceReviews of decorprice.com

Items purchased stated they could be returned if not satisfied. Website offers 'EZ No Hassle Returns Policy'. They do not honor the return policy. Emails go unanswered. Customer service is horrible.

All the other bad reviews are TRUE! They DO NOT ship the item. I called them several times over several days and always get the same answer 'you'll get the tracking info tomorrow'. They are nothing but liars. Avoid these crooks!!

Absolute scammers. Placed an order for several lights which the site said it would have on hand or ship in two days. A week passed and I hadn’t heard anything. Their customer service rep (“Roy Roy”?) said he would update me when it shipped, sort of ignoring the fact that it should have already arrived. A shipment notification came a day or two later. After a week, the tracking number was just for a created label. I asked for my order to be cancelled, twice, after waiting over two weeks and nothing shipping. They ceased all contact and I filed a dispute with my credit card company. I was able to get my money back through a chargeback. Avoid these scammers at all costs!

DO NOT BUY FROM THIS COMPANY!!!.. ALL BAD REVIEWS ARE TRUE!… trying to cancel an order that hasn’t arrived and they are telling me I can’t- opening up a credit card dispute with this company…. UPDATE- after emailing them and posting this review I immediately received my merchandise (ceiling fan) within the week… it took almost 3 weeks to receive it… it was very scary but the merchandise came in an original box in good shape and item looks brand new… it is a spare so if it works or not is yet to be determined… To get 15%-25% off online competitive prices- I do not need the stress- my non recommendation still stands…

Scam. Bought a light from them. Took forever to try and get a return code. Never opened it because I knew after I purchased it that it was not going to fit where I planned. The website states a 100% easy return policy so I wasn’t concerned until I started getting the run around with the return. Because of all the issues before I returned I wanted to take photos of everything to document the product . Upon opening I found the product damaged. When I went to get a return label from UPS found out that the cost to ship it back was almost $400 which was more than 1/2 of what I paid. When I pointed out that the product was damaged and shared photos and said their policy was to replace or refund damaged items they said the product was “perfect” and I needed to pay for the return fee if I wanted to. When I contested they stopped answering.

I DO NOT recommend Decorprice. I bought an expensive Casablanca ceiling fan. I installed it and it hummed to an obnoxious level, the fan blades whistled obnoxiously on the two highest speeds, and the pull chain switch hung up such that I had to jiggle the pull chain to get the switch to retract and go to the next speed. I requested help and a refund. They required a video, but I had already taken the fan down and replaced it with a good Fanimation fan. I wasn't going to reinstall it, just to make a video. I should have checked the ratings on Decor Price before buying. Never again.

I would leave 0 stars if I could. Terrible company to deal with avoid at all cost. I'm now in a PayPal dispute with them because they wouldn't respond or help in any way. Rude and just a terrible company.They wanted me to pay to return lighting that was damaged. AVOID

Purchased a light fixture. Still in box, no longer needed and Decor Price would not accept the return. Terrible business model and terrible service. I will never use them again and do not recommend them to anyone.