Tash S.
Never received, horrible customer service
Placed order and tracking was not available until after I reached out to them asking to see what the delay was. I did expect a 30 day ship time however it wasn't "shipped" until 45+ days after and to be told it was delivered however my doorman building has never received. I reached out to the company and they said its marked as "signed for" but that's not true. The package update said "left at front door". Again, no trace of the package and their customer service team said there's nothing they can do, won't ship a new fixture or issue any sort of refund.
Response from DecormoteSep 5, 2022
This is left at the front door by UPS, we provide you with the UPS receipt certificate We asked you to complain to UPS that you did not receive your package, but you did not do so We paid for shipping and customs duties, you asked us for a full refund, and UPS responded that you received the package. Your request is obviously unreasonable. If you are willing to complain to UPS and UPS agrees to your complaint, we will choose to give you a full refund But you refuse to do so.