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Decormote (decormote.com) has 13 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Estibaliz Peinado I.
I never received my order. During months I ask for the status of the shipping and they always promised that the lamp would arrive at home shortly. Six months after my purchase and following several complaints, I received full refund.
Kevin N.
DO NOT BUY! They never delivered the lamp I ordered. I contacted the customer service several times and they assured me that the lamp will be delivered „with 100% safety“ (direct quote). No matter what they will comment to this review - do not trust their words. I contacted them several times asking for an update in the shipping. I gave them more than one month of time to clear up the issue with the shipping company and they did not manage to do so. I cannot recommend this company. Update (February 2023): Got my money back via PayPal. Then, they replied in the comments that I get a free lamp: I did not receive any further updates or emails regarding the free lamp they promised me. SCAM! In case they delete the comment on my original review here it is: „Reply from Decormote 20 Dec 2022 The reason we chose to refund you is because there was indeed a long delay We are still shipping your package, which means you get a full refund and you will also get a light for free, we will contact you again when the package is shipped. We are replacing new shipping receipts After waiting for you to receive the package, I hope you can modify this feedback“
Response from DecormoteDec 20, 2022
The reason we chose to refund you is because there was indeed a long delay We are still shipping your package, which means you get a full refund and you will also get a light for free, we will contact you again when the package is shipped. We are replacing new shipping receipts After waiting for you to receive the package, I hope you can modify this feedback
Mats
No product showed up after 7+ weeks of waiting, nothing to track in the UPS tracker. Support is a mess. Stay FAR away from this company.
Response from DecormoteOct 15, 2022
Your package is in normal shipping We expect your package to be picked up by UPS and shipped to its destination next week Please be patient for some time You will receive your package soon Because you are an EU country, we have chosen a shipping method that does not pay customs duties.
David
purchased "herman miller" lamps...complete garbage, the customer service is garbage
Response from DecormoteOct 15, 2022
We have been actively negotiating with you to resolve this issue But you just want a refund.
Amanda
decormote.com is a SCAM, and it is obvious that all of these Trust Pilot reviews are FAKE. All of these 5-star reviews were submitted within a 2-week timespan in late July to early August 2022. You can even see from "Claude Smith" review on August 7, 2022 that the review mentions a completely different company, "...we found this one on mooielight." Trust Pilot should immediately remove these fake reviews. It is absurd that Trust Pilot is complicit in scamming people by allowing these fake reviews to be submitted and stay on the platform. Stay FAR AWAY from decormote.com
Response from DecormoteSep 5, 2022
Our website under mooielight company, if mooielight does not sell products, we will let customers buy on this website, there is no problem. You haven't even bought any products from our website I don't understand why you are leaving this information Our website is 100% real feedback We accept payments by credit card or Paypal If our customers can't receive the goods or the descriptions do not match, all customers can apply for disputes within 180 days, all orders are zero-risk shopping
Tash S.
Placed order and tracking was not available until after I reached out to them asking to see what the delay was. I did expect a 30 day ship time however it wasn't "shipped" until 45+ days after and to be told it was delivered however my doorman building has never received. I reached out to the company and they said its marked as "signed for" but that's not true. The package update said "left at front door". Again, no trace of the package and their customer service team said there's nothing they can do, won't ship a new fixture or issue any sort of refund.
Response from DecormoteSep 5, 2022
This is left at the front door by UPS, we provide you with the UPS receipt certificate We asked you to complain to UPS that you did not receive your package, but you did not do so We paid for shipping and customs duties, you asked us for a full refund, and UPS responded that you received the package. Your request is obviously unreasonable. If you are willing to complain to UPS and UPS agrees to your complaint, we will choose to give you a full refund But you refuse to do so.
Lighting E.
BUYER BEWARE! Reviews are fake and identical to another online lighting (scam) retailer Vakkerlight. Products are knock-offs -- please be careful if you've already purchased. The lamps could be hazardous.
Mike M.
The reviews are fake and fabricated. It's pretty evident if you pay attention to the reviews' details and writing style. For example, the country of reviews is the US, but they talk about St Petersburg in Russia! There are shady Indian companies that write as many Trust Pilot reviews as you pay for. This site has used one of those.
Response from DecormoteJun 24, 2022
you may not know Russian clients are sanctioned because of the Ukraine war, and Russian IPs cannot browse This has resulted in Russian customers only using VPNs to select US IPs for purchases. You didn't even buy on our website. It is hard for us to doubt that you are not a peer. Our positive rating is 100% If any customer ever buys, all customers will know the quality of our service.
