DecoratorsbestReviews of decoratorsbest.com

It states that wallpaper was "Sold in Pack of 2 Rolls" When I looked at the sq. ft. it was quoting a Double Roll sq. ft. They show a price per roll which looks like a good price, but you are actually paying more on this site than you would pay at your local retailer because 1 roll is actually double the price they are showing on the screen. I ordered 4 "Packs" expecting to get 8 rolls but ended up just getting 4 rolls which isn't enough to do the entire job. I hate it when companies do this Bait and Switch routine. It was confusing when I was ordering and now I am sorry I fell for the scam. I will never purchase from this company again.

Extremely bad experience. Spent $400 on wall covering and it was delivered outside in the rain for 36 hours. Very upset with response.

Bait and switch. Other sites are much cheaper for identical items. Poor customer service as well. Avoid!

I haven't even seen my order from DecoratorsBest but I am already regretting my purchase. They sold my email address, and within the last 24 hours I have received HUNDREDS of spam emails from random businesses, most of which say I have been signed up for some newsletter or subscribed to receive emails. I'm not exaggerating when I say I have gotten almost 1,000 of these. Having gone back to their site and having read the fine print, I now understand that there is something on their site that says they reserve the right to sell a customer's information. Buyer beware - it might be worth it to look for an alternative resource for your fabric needs.

I tried to place an order for a sample, placed all my information online and tried to process the order with my credit card information 5 times! The website claimed the order didn't go through, and my bank says my card was charged all 5 times for the sample. I had just ordered samples from another fabric website prior to this one with no issues. Later I called customer service and the woman is severely mentally challenged. I give her my email, and it took her 10 times to get it right, she said shell help me place the order, I asked if she knows of another dusty rose fabric I can order alongside the original, she says no. And asks me to type in Dusty rose in the search bar of the website.. (K..THANKS.) When she starts placing my sample order over the phone, she asks me for my email (again, repeating letter by letter 7 times) and then .... for my password!! So she can login online, place the sample order just like me and try to place the order as if she were on my account. Im like what's the POINT of you processing the order through what gave me the same issue to begin with? Don't you guys have your own portal to place orders and she said NO.. Conclusion : DONT WASTE YOUR TIME WITH THIS STUPID WEBSITE!!! LOST 25 bucks and 30 minutes of my life on 1 sample I will never receive.

I was so excited to find an inexpensive wallpaper and ordered form decoratorsbest. Unfortunately, I had a terrible experience every step of the way that resulted in me having a wall with Paper from two different dye lots on my wall. Here’s how it went down: DB only sent me one roll of wallpaper instead of two. When I called, I was told it was a double roll on one bolt and that I needed to order more. I found this odd since I had measured multiple times but ordered another roll and requested it be from the same dye lot. The rolls (2 of them this time, confirming they miss-sent only one previously) arrived and I hung the paper. I noticed the second roll was darker but assumed it was because it was wet, but it wasn’t. Currently the right half of my wall is light and the left side is dark leaving a very obvious line down the middle. When I called DB i was treated like a thief and an imbacule. I was appalled at the poor costumer service I received. I was told there were no notes of me requesting the paper from the same lot (is it my fault they didn’t keep record?) and when I sent pictures they said they “didn’t see that big of a difference”. For a company that deals with interior design to deny even a slight difference in color is shameful. The owner of the company was inflexible and rude and told me she wouldn’t refund me because I probably was “going to live” with the paper anyway. As a small business owner myself, I hate writing reviews that are negative, however, but he service and product I received were unacceptable. If you read more reviews online about this company, you will see that many people have had similar experiences with the company and the owner. The company did give me my money back after hours on the phone with them and me pleading my case repeatedly. They finally caved and told me they "didn't want to deal with me."

Simply one of the best customer service oriented companies I've done business with. It's easy to rate a company 5 stars when everything goes right. In my case I received defective wallpaper and a lot went wrong. But the President of the company took on my situation in a timely manner and replaced my order extremely fast, including alerting me to discounts I was unaware I was entitled to. They are simply the best.

Great product & Value!