DecoratorsbestReviews of decoratorsbest.com

BEWARE! Return policies are not worded clearly on the website, and are basically set up to where you can't return anything. Everything is based on "their vendor's" return policy vs their own. 7 roll minimum to order, and a 7 roll minimum to return?? Do the math. So if you have a project that requires 5 rolls, you have to buy 7 and then they will tell you that you cannot return the other 2, even if you pay the 25% restocking.

I highly advice AGAINST shopping from this retailer. I purchased wallpaper from Decorators Best and later re-purchased the same wallpaper from the same product link, believing it to be identical to my original order. When the second order arrived, the wallpaper did not match the original purchase. There were visible differences in color and finish. The product listing did not disclose any variations, dye lot differences, batch changes, or other material distinctions between orders. The product description on the website represents the item as a single, consistent product. Based on that description, a reasonable consumer would expect repeat purchases from the same link to match. This constitutes false and misleading advertising, as the product delivered does not conform to what was represented at the time of purchase. At no point does the listing disclose dye lots, batch variation, or the possibility that reorders may not match. I contacted the seller to request a refund or correction, but they would not honor my request. Wallpaper is a product where consistency between orders is essential, especially for home installations. Failure to disclose differences creates financial harm and unnecessary waste for consumers. I am now at a loss of thousands of dollars for labor and material costs.

Awful customer service. Will not allow a cancelation that has not even arrived at their warehouse. Blaming it on the manufacturer. Facts on their website are incorrect.

Wallpaper order appears to be a scam. A flat small enveloped was shipped to a completely different state than my order which was for 2 rolls of designer wallpaper. FEDEX sends me back to the MERCHANT and now upon further reviews I'm concerned they are a scammer using a closed merchants site.

SHOP LOCAL - LESSON LEARNED! They charge a 25% restocking fee plus you pay for return shipping back. I ordered a runner rug. At $110.50 it cost me $31.63 for shipping for a total of $142.13. Now I will pay $27.63 PLUS return shipping to send it back. So many local and online stores offer free shipping and free returns why deal with a company like this? I will never again.

If I could give a 0 I would. I ordered a Candice Olson wallpaper and it looks NOTHING like the wallpaper shown compared to what I received. Before ordering I could find nothing except that it was refundable. What they DON’T tell you until after Many inquiries is it is BUT with a 30% restocking fee. Minimum 2 rolls. Plus I ordered peel and stick and was sent pre pasted. NEVER AGAIN.

If I could give them zero, I would. I am an interior designer and I ordered wallpaper for my client and it arrived on time. It was faded did not look anything like the picture. It was very poor quality and very cheap looking, unlike the photo displayed. I called my client called and her husband called to return this, they absolutely refused they stalled us until it was after the 30 day window of return, and then they denied us ever contacting them. I will never ever ever order from these thieves again they were rude they were horrible one girl hung up on me and I talk to a guy named David today to ask if we could just exchange it and he said no that that is not their policy. They are not willing to help you the quality of their stuff is horrible. I’m assuming all the positive comments on this page or from their employees or their friends, do not order from this company you will get nowhere plus bad product

I ordered, 25 yards of Brunschwig & Fiels trim totaling $2,300 plus taxes and delivery charges. The trim arrived timely, but, it was wrapped around a bolt - twisted, wrinkled and the end was ripped and dirty - damaged in the box during delivery. I sent pictures to DB, they said the brand shipped it and all they could do was offer a return or replacement. Unfortunately, I don’t have time with the designers to return. I am just amazed a costly purchase was handled so poorly and blasé. Be careful purchasing, I won’t again.