deconovoReviews of deconovo.com

Response from deconovoFeb 27, 2025

We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating it can be to wait for your purchase, only to find out it was not available. This is not the experience we strive to provide, and we truly appreciate your feedback. To resolve this issue promptly, please reach out to our customer service team at [email protected]. Our team is ready to assist you and ensure that we address your concerns as quickly as possible. We value your business and hope to make this right for you. Thank you for bringing this to our attention.

Response from deconovoFeb 27, 2025

We apologize for the delayed response and any inconvenience caused. According to our records, the samples have been delivered, but we truly regret any confusion or inconvenience you may have experienced. If you liked the sample, we’d be delighted to assist you in selecting the perfect customized curtain for your space. Please feel free to reach out to us at [email protected], and our team will be more than happy to guide you through the process. We appreciate your patience and hope to have the opportunity to provide you with an exceptional experience moving forward.

Response from deconovoFeb 27, 2025

We sincerely apologize for the confusion and frustration you experienced with our return policy through Bed Bath & Beyond. Your experience does not reflect the high standards we strive to maintain, and we truly appreciate you bringing this to our attention. We have already provided feedback to the Bed Bath & Beyond operations team regarding this issue. They are actively working to improve transparency and ensure that return policies are clearly communicated on all relevant pages, including the cart and order history screens. Our goal is to create a smoother and more transparent shopping experience for all customers. If there is anything we can do to assist you further or if you need help resolving this matter, please do not hesitate to reach out to us directly at [email protected]. We are here to help and want to make this right for you. Thank you for sharing your feedback—it helps us improve and serve our customers better.

Response from deconovoDec 23, 2024

Please provide items pic to [email protected] so we can offer a solution in your case. Your understanding is greatly appreciated.

Response from deconovoDec 23, 2024

Apology for any inconvenience. You refund will be issued definitely as long as you provide a receipt of your returns. Please contact [email protected].

Response from deconovoJun 28, 2024

Greetings, Thank you very much for your feedback. We are sorry to hear that you experienced some inconvenience during the purchase process. The incorrect color may be caused by different product models or different batches of blank fabric dyeing. We suggest you browse our official website, where we provide a free sample booklet. You can get the sample booklet before you buy the curtains and then decide which curtains to purchase. If you need any other help or have any other questions, please feel free to contact us. We are always committed to providing high-quality products and services and want to ensure every customer has a great shopping experience. Thank you for your understanding and support.

Response from deconovoJun 18, 2024

Hi Mia, Thank you very much for your feedback on our product. We are sorry to hear that you have encountered some inconvenience during your purchase process. Please note that our products are custom-made and sold directly through our official website. If you purchased through Amazon Canada, we recommend that you contact Amazon Canada's customer service for further assistance. They have a dedicated team to handle returns and refunds. At the same time, we suggest that you provide your purchase receipt and product details to Amazon's customer service so that they can resolve your issue more quickly. We also hope that Amazon can provide you with a satisfactory solution. If you need any additional help or have other questions, please feel free to contact us at any time. We are always committed to providing high-quality products and services and want to ensure that every customer has a good shopping experience. Thank you for your understanding and support.