William
Problems with delivery to Vancouver
Ordered several decants from Vancouver. I had an issue with delivery. I paid for the most expensive USPS international express option which stated 3-5 business days. It cost $50. It ended up arriving about 7-8business days later. However what annoyed me the most was that the tracking order was not updated and I was left thinking my package was stuck in New York City for several days. I did contact DecantX customer service and they were very helpful in lodging an enquiry with USPS. I dont blame decantx but USPS. I have read their international service is pretty poor & I would suggest Decantx use UPS or FedX for their international deliveries. The products I ordered mostly seem fine. The one exception is the Amouage Reflection 45 decant doesnt smell as strong as the full bottle I tested at a perfume store. The premium atomizers are really cool
Response from DecantXAug 15, 2022
Thank you very much for your feedback. We are truly sorry for the USPS delay and we are working to find a better solution for this without having to raise up any pricing. Please feel free to contact us at [email protected] anytime for assistance.



