DecantXReviews of decantx.com

Response from DecantXSep 9, 2026

Hi Faith, thank you for your feedback! We actually do label our premium atomizers. The label is located on the inside of the casing. To view the fragrance name for each item, please follow these steps: 1. Hold the top and bottom of the atomizer. 2. Gently twist both sides in opposite directions. 3. The inner perfume vial will rise or extend out. 4. Carefully pull out the vial. The exact fragrance name and concentration are printed directly on it. 5. To close it, insert the vial back into the casing and twist in the opposite direction. We hope this helps!

Response from DecantXOct 22, 2026

Thank you for sharing your experience Gaielle. We're genuinely sorry to hear that you've had trouble with our 5mL atomizers. We understand how disappointing it can be when the packaging gets in the way of enjoying the fragrances themselves. We're fortunate to have a wonderful customer service team that's always happy to help with issues like this, and we would have gladly replaced the faulty atomizers had we known about the problem. That offer still stands, so please don't hesitate to reach out to us at [email protected]. We appreciate your honest feedback and hope we'll have the opportunity to provide you with a much better experience moving forward.

Response from DecantXOct 20, 2026

Thank you for the honest feedback and for continuing to give us a try! We're happy to hear you've enjoyed your experience with DecantX overall, but there's nothing more frustrating than having a fragrance you want to wear and a sprayer that won't cooperate. We take these concerns seriously and would love the chance to make things right. Please reach out to us at [email protected] so we can look into the issue and help you out. We really appreciate your continued support and hope to make your next experience a five-star one!

Response from DecantXAug 5, 2026

Hi there, Thank you for taking the time to leave a review—we really appreciate your feedback. Just to clarify, our premium atomizers are labeled, but the label is located on the inner perfume vial rather than the outer case, which isn't always obvious at first. To view it: 1. Hold the top and bottom of the atomizer. 2. Gently twist both sides in opposite directions (there's no need to force it). 3. The inner perfume vial will rise or pop out slightly. 4. Carefully pull out the vial—the fragrance name is printed directly on it. 5. To reassemble, place the vial back into the case and twist gently in the opposite direction. We understand this can be confusing, and your feedback has been helpful. We're currently working on including an instruction card with a QR code linking to a short tutorial so customers can easily find the label and use the atomizer with confidence. Thanks again for bringing this to our attention! DecantX

Response from DecantXNov 19, 2025

Thank you for the honest feedback! We’re glad to hear you’re happy with the authenticity of the product. We appreciate you pointing out the packaging, and we’re always working on improving it to give customers a better overall experience. Thanks again for your support, we hope to impress you even more next time!

Response from DecantXNov 19, 2025

Thank you for the detailed and honest feedback, we really appreciate it. We’re glad both orders arrived safely and that the color-coded labels and most sprayers worked well for you. We’re sorry about the “Super Soaker” Armani Code moment. That’s definitely not the experience we want anyone to have, and we’d be happy to replace that decant for you if you reach out. We also hear you on shipping speed and sprayer durability. We’re actively working on improving both, and feedback like yours helps us focus on what matters most to customers. Thank you again for giving us a try. We hope to earn that “dependable” rating on your next order!

Response from DecantXNov 19, 2025

Thank you for your feedback! Our atomizers do have labels, but they’re located inside each one. Here’s how to view them: How to find the fragrance name: Hold the top and bottom of the atomizer. Gently twist both sides in opposite directions (no need for force). The inner perfume vial will rise or pop up slightly. Carefully pull out the vial — the fragrance name is printed directly on it. To close, place the vial back in and twist gently the opposite way. This will let you identify each scent easily. If you have any other questions, we’re always here to help!

Response from DecantXNov 19, 2025

We are glad to hear you were happy with the perfumes themselves, and we appreciate you being honest about the decant bottles. Your experience matters, and we understand how important good atomizers are. We are already working on upgrading our bottles to improve both the feel and performance. If you had any issues with leaking or functionality, please reach out with your order number and we will be happy to help. Thank you again for your feedback and for giving us the chance to improve.