DecantXReviews of decantx.com

Response from DecantXOct 22, 2026

Richard, thank you for taking the time to share such a heartfelt review. It really means a lot to hear that Debbie and Michelle were able to make your experience a little easier. We're incredibly fortunate to have them on our team, and I'll be sure your kind words make their way back to both of them. We're grateful you gave us the opportunity to help, and even more grateful to have you as a customer. Wishing you all the best Richard!

Response from DecantXOct 22, 2026

Thank you for the thoughtful review, Michael! We appreciate that you recognize the balance we're trying to strike between quality and affordability. We want our customers to spend their money exploring great fragrances, not worrying about extra shipping costs. Your feedback about the atomizers is completely fair, and we're happy to share that we offer several atomizer options with different levels of quality and finishes for the 5 and 10mL sizes, giving our customers more flexibility to choose what works best for them. Thanks again for your support, Michael. We hope your next order earns that fifth star!

Response from DecantXOct 22, 2026

Thank you for the kind words, Scott! We've been fortunate to have an amazing customer service team, and we couldn't be prouder of the care they put into helping our customers. It's always rewarding to hear that their efforts have made a difference in someone's experience. We really appreciate you choosing DecantX and hope you're enjoying every last drop of your fragrances!

Response from DecantXOct 22, 2026

Thank you Bruce! There's no better compliment than having a customer who keeps coming back. Trust is something we know has to be earned, and we're grateful that we've been able to earn yours through each order. It's especially nice to hear that the care we put into our packaging hasn't gone unnoticed either. We really appreciate your continued support Bruce. Customers like you are what make it all worth it.

Response from DecantXOct 22, 2026

Thank you Franklyn! We wish you'd found us sooner too, but better late than never! Believe it or not, it took quite a bit of trial and error to find the right packaging, envelopes, and even tape to make sure our fragrances arrive safely and without leaks. We've come a long way, so it genuinely means a lot when someone notices those little details. We're glad everything arrived quickly and in great shape. We really appreciate your kind words and look forward to helping you discover more fragrances!

Response from DecantXOct 22, 2026

We couldn't agree more. There's nothing quite like discovering a fragrance you've been curious about without having to commit to a full bottle. We're glad you've enjoyed your experience with us, and we really appreciate you recommending DecantX to other fragrance enthusiasts. Thanks again for the support, and happy sampling!

Response from DecantXOct 22, 2026

Thank you, Mike! It means a lot to us to know you've come to see DecantX as a reliable place to explore new fragrances. We know there are plenty of places to shop, so having customers who continue to put their trust in us is something we truly appreciate. Thanks again for your support, and we hope you've now got some great scents in your rotation!

Response from DecantXOct 22, 2026

Thank you for sharing your experience Gaielle. We're genuinely sorry to hear that you've had trouble with our 5mL atomizers. We understand how disappointing it can be when the packaging gets in the way of enjoying the fragrances themselves. We're fortunate to have a wonderful customer service team that's always happy to help with issues like this, and we would have gladly replaced the faulty atomizers had we known about the problem. That offer still stands, so please don't hesitate to reach out to us at [email protected]. We appreciate your honest feedback and hope we'll have the opportunity to provide you with a much better experience moving forward.