Soun C.
Breach of Contract and Unfair Fee Demands
I am extremely disappointed with the practices of Debitura and their local partner in China (Sun Jin from Ningbo Esteem). They advertise a strict "No Win, No Pay" and "No Upfront Fee" policy, but my experience was completely different. My case involved a debtor in China (MrDongcan). The local lawyer got the debtor to agree to pay 3,000 RMB, but then negotiations broke down and no money was ever recovered. Despite recovering zero money for me, the Chinese lawyer Sun Jin demanded a non-refundable fee of 15,000 RMB from me to proceed. When I questioned this clear breach of contract, they used high-pressure tactics and threatened to close my case immediately. Robin Tam (Head of Partnerships) was notified via 5 consecutive emails but has remained completely silent, refusing to resolve the issue. This matches the negative experience shared by another reviewer, Saif Ali, on Jan 21, 2026. I have all the screenshot evidence of their 15,000 RMB fee demands and will be reporting this matter to the All China Lawyers Association (ACLA) and European Consumer Authorities. Avoid this service UPDATE (July 9, 2026): Debitura’s reply is a complete lie to save their reputation.They are trying to mislead the public by calling the 15,000 RMB fee an 'optional, separate engagement.'Let the facts speak: Your Chinese lawyer, Sun Jin, used this massive 15,000 RMB upfront fee as a strict, high-pressure ultimatum. I was told that if I did not pay this fee, my case would be closed immediately. That is NOT an 'option'—that is extortion and a direct violation of your advertised 'No Win, No Pay' and 'No Upfront Cost' guarantee!Furthermore, Robin Tam (Head of Partnerships) ignored 5 consecutive emails detailing this malpractice, only responding AFTER I published this review. This proves Debitura's 'oversight' is a total sham. They do not protect victims; they protect their rogue partners.I have all the screenshot evidence of the 15,000 RMB demands and your team's silence. This full dossier is now being submitted directly to the All China Lawyers Association (ACLA) and European Consumer Authorities.Prospective clients, BEWARE: Their 'No Win, No Pay' is a trap to lure you in, before hitting you with hidden, massive fees later!
Response from DebituraJul 3, 2026
Hi Soun, thank you for taking the time to share this, and we're sorry you've come away so frustrated with your experience. Debitura is a platform that connects creditors with independent, licensed local collection partners who handle each case directly, so the day-to-day work and communication on your case came from the assigned partner rather than from us. On the specific points you raised: your case ran on our no-cure-no-pay basis from start to finish, and you were never charged any fee — no upfront cost, and no success fee, because nothing was recovered. The additional legal step you were offered was a separate, optional engagement outside that agreement — something you were free to decline and were never billed for — not a condition of the collection service you signed up for. A repayment was negotiated with the debtor, but the debtor ultimately did not honour it, and once the amicable options were exhausted the case was closed, which is a normal step when a debtor stops cooperating. We also expect every partner on the platform to communicate professionally, and our team did in fact respond to your messages on several occasions. If you'd like to go back through any of this, you can reach us at [email protected] and we'll gladly review it with you.