DebituraReviews of debitura.com

very professional, there are updates and a contact person who responses your questions

Debitura is an exceptional partner that consistently brings us valuable business. Their team provides top-tier support whenever needed and excels in true collaboration. Highly responsive, reliable, and a pleasure to work with—we strongly recommend them!

Got my money back from a customer in Poland I had a customer who owed my company around €4,000 for some work we had done. He kept promising to pay but eventually stopped answering completely, and I later found out that he had moved to Poland. To be honest I had pretty much written the money off because I had no idea how I was supposed to chase someone in Poland from Denmark. I found Debitura online and submitted the case. After a few days it was passed to someone in Poland who contacted the customer directly. There was quite a bit of back and forth and at first he apparently claimed that he didn't owe the full amount. I sent Debitura the invoice and some old emails showing what had been agreed, and their partner continued from there. About three weeks later I received the full payment. They deducted their percentage as agreed, so obviously I didn't get every euro back, but considering I thought the money was completely lost I was very happy with the result. Hopefully I won't need debt collection again, but would use them again if I had another customer abroad who didn't pay.

The tricky thing about chasing payment as a consultancy is that you often still want to work with the client — so the heavy-handed agency approach is exactly what you don't want. We had a long-standing client sitting on a $14k invoice for a warehouse migration, three months overdue, lots of "next week" promises. Debitura's partner handled it firmly but professionally, kept it amicable, and worked out a structured payment plan rather than threatening anyone. We got paid in full, and remarkably we're still on speaking terms with the client. For a small firm where every client relationship matters, that balance was exactly right.

When I started selling internationally in my marketing agency, I had a few clients who didn't pay on time. I got the typical "we will pay next month" and after a while I just gave up. Debitura handled it for me in both Germany and UK. Very easy and worked really well!

I have used Debtiura for multiple cross border debt collection cases, and there is nothing that compares in terms of ease of use when we unfortunately meet customers who don't pay on time.

As a home inspector in Portugal we have many clients from around the world, and we used to have a policy where we allowed payment after the inspection. We had a super annoying case in US where a client had two properties inspected in Algarve and left 2.200 USD unpaid. They didn't want to move to Portugal anyway and tried to run away. I tried Debitura and had a great experience. Their local partner took the case after 2 days, and I had the case fully solved after a bit back and forth. Very happy with the service.

I am extremely disappointed with the practices of Debitura and their local partner in China (Sun Jin from Ningbo Esteem). They advertise a strict "No Win, No Pay" and "No Upfront Fee" policy, but my experience was completely different. My case involved a debtor in China (MrDongcan). The local lawyer got the debtor to agree to pay 3,000 RMB, but then negotiations broke down and no money was ever recovered. Despite recovering zero money for me, the Chinese lawyer Sun Jin demanded a non-refundable fee of 15,000 RMB from me to proceed. When I questioned this clear breach of contract, they used high-pressure tactics and threatened to close my case immediately. Robin Tam (Head of Partnerships) was notified via 5 consecutive emails but has remained completely silent, refusing to resolve the issue. This matches the negative experience shared by another reviewer, Saif Ali, on Jan 21, 2026. I have all the screenshot evidence of their 15,000 RMB fee demands and will be reporting this matter to the All China Lawyers Association (ACLA) and European Consumer Authorities. Avoid this service UPDATE (July 9, 2026): Debitura’s reply is a complete lie to save their reputation.They are trying to mislead the public by calling the 15,000 RMB fee an 'optional, separate engagement.'Let the facts speak: Your Chinese lawyer, Sun Jin, used this massive 15,000 RMB upfront fee as a strict, high-pressure ultimatum. I was told that if I did not pay this fee, my case would be closed immediately. That is NOT an 'option'—that is extortion and a direct violation of your advertised 'No Win, No Pay' and 'No Upfront Cost' guarantee!Furthermore, Robin Tam (Head of Partnerships) ignored 5 consecutive emails detailing this malpractice, only responding AFTER I published this review. This proves Debitura's 'oversight' is a total sham. They do not protect victims; they protect their rogue partners.I have all the screenshot evidence of the 15,000 RMB demands and your team's silence. This full dossier is now being submitted directly to the All China Lawyers Association (ACLA) and European Consumer Authorities.Prospective clients, BEWARE: Their 'No Win, No Pay' is a trap to lure you in, before hitting you with hidden, massive fees later!