Cin7 CoreReviews of dearsystems.com

Atulya was great working with our super tight timeline

Shuaib, our onboarding specialist is extremely patient and he is able to explain and guide us through the onboarding process in a simple and straightforward manner. Thumbs up!!!

Abi has been amazing and patient with us, we feel like we now have someone who can give us that personal service. He is very knowledgeable and passed on a lot of tips and advice. Thank you. Lyddia Pearson

Very quick response and solved my problem. Much improvement over past experience. Love the app and if tech service is like this, it will be tremendously helpful.

Helpful - kind - straight to the point. Afras Lathiff assisted.

We had issues with the data not fully populating in a report. After a few unsuccessful attempts to resolve it via email Cin7 set up a Zoom session and was able to resolve the matter fairly quickly. It was a pleasure to make contact with the Cin7 customer representative who was extremely patient and helpful.

We’ve been using Cin7 since back when it was DEAR, and overall, the software is excellent. While there are a few limitations that occasionally create challenges, we’ve always been able to find workarounds that keep things moving. All in all, it’s a strong system that works well for our needs. That said, I do find the support process a bit frustrating at times. Currently, the only way to get phone support is by emailing tech support, and they schedule a call without checking if the time suits both parties. I’d really love to see the introduction of a booking page as an alternative—something that would make communication more efficient and user-friendly. On a positive note, I recently had a support call with Anitra, and she was fantastic—quick, clear, and effective in resolving all of my issues. Hopefully, a more flexible support booking system can be considered in future. With that in place, I think the entire experience would run even more smoothly.

Amazing & Quick service, well recommended!