Cin7 CoreReviews of dearsystems.com

I've had registered issues for months, which they will not give me a timeline to fix. The support team and response times are terrible - the worst of any service I have ever used. The typical request waits for a response, hours later they close because I'm no longer sitting there waiting for them to respond. They don't even look at the issue. The sales team raved about their service when they sold us as we particularly queried it I recommend going to a supplier that values supporting its customers. Im going to move - which changing ERP's is never easy.

Doubled the price in 2023!!! We were using DEAR inventory for 6-7 years. And whilst it wasnt the easiest it did have some integrations we were happy with. Reporting was always awful But the stock management was helpful and synced to other programs eg online shop/ xero/ etc. Late 2024 the price DOUBLED from $150pcm to $300US pcm plus $25 per integration. which is a lot every month for an Australian small business. I am not sure how they justify doubling their rates. The support takes days to reply, is overseas for us, so replies come in overnight, so we cant resolve issues during the day, and it remains clunky and slow to use. Now seeking alternative. Over $7000 for this in Australia now.

Good but...I came from Inflow ERP to Dear and then Cin7 in April 23 and I had high expectations. In the most part its OK but likes to do things in a certain way. As a producer we run assemblies but if you want the traceability report you have to subscribe to the production module, not helpful. The nail in the coffin here is the Xero integration. I'm sure its great when it works but we have 1200 errors that we can't clear and growing daily. I have been on to support again and again and whilst helpful its not solving anything, the issue is generating days and days of work, come back Inflow! I've informed them that unless we get resolution by Christmas (23) I need to make plans to move to an alternative ready for the new financial year. As yet nothing, I'm happy to take my £1000 per month elsewhere, fed up, really fed up!....Update 14/12/23...Their support has stopped communicating and having sent an email a week later they come back to me arguing about a ticket number and which one was which. I've asked for the support heads contact details and of course nothing. If you are reading this CIN7 then you really need to hang your head in shame, Good product let down so badly by terrible support, as soon as I find a suitable alternative, bye bye Cin7

We are going on 4 months and we are still not fully connected. Searching for a replacement. Switched from Orderhive and was promised this was a better inventory management system. they didn't tell me it was primarily an accounting system like Quickbooks. I've been ignored repeatedly and I'm not going to take it anymore. If they don't refund my money, I'll sue for the multiple breaches of contract. Worst experience I've ever had. Stay away, stay far away. Follow Up month 6. They still can't get it to work completely and offered me a partial refund after telling me my contract states no refunds under any circumstance. It's been a month since the refund was approved, but no money has been sent. I have a useless system and have to go else where. Bad experience getting worse.

Excessive price increases and over complicated production module with badly written and difficult to understand help files. Support never gets back to you and it takes ages to get anything rectified. Addons are not invoiced pro rata for the date of starting so if you switch on another module 2 days before monthly billing you get charged twice. Dear seem to always be doing un update during the week during UK working hours. Used to be OK but now really isn't worth it.

This is the WORST company ever!! They stole our money and now we can not get anyone to respond. We have used them for a few years and they have gotten progressively worse each year. We tried to cancel two weeks after our latest annual plan started (which they increased without letting us know). Now they closed Orderhive due to so many complaints and "re-opened" under a new name Cin7 Core...don't fall for it! Their inventory management has so many bugs and ended up costing us more money in sales we had to refund due to their program not working properly in maintaining inventory. Stay Away!!

I've been using dear for my company for around 3 years now. It's incredibly clunky, and when things go wrong, you're pretty much on your own. The support is really low quality and difficult to navigate, with questions often time being not correctly answered. Most importantly, is the plethora of 'experts' endorsed by DEAR, one of these experts didn't correctly understand our business needs and we spent a solid 1 year fixing all of the accounting nightmares that followed. We're looking at changing systems now, the pro is that it is cheap, the cons however far out way the price. The labour you'll spending fixing everything up will cost way more than more expensive systems.