Cin7 CoreReviews of dearsystems.com

The WMS app is the worst software I've ever encountered. The browser application is okay. The WMS app is absolute garbage. We've had multiple issues. We have 5 different bugs with tickets still open after multiple months. Beware.

Be very careful their sales team will tell you all about the good things but not the poor customer service or IT team. Had a lot of issues with the integration and rather than answering the question the IT CS team will keep asking you non-stop questions while your system is breaking blaming everything else but their system.

I used to have a review on here for CIN7, somehow it got deleted? I am baffled at how they have such a high rating so thought I would leave my opinion after years of use. When I first joined DEAR Inventory, it was an excellent ERP—affordable, functional, and efficient. Then CIN7 took over, and what followed has been a textbook case of enshittification (it's a real word, check it out!) -Bait and Switch – DEAR was a great product, but CIN7 lured users in with promises of improvement. Instead, we got broken features, bugs that never get fixed, and constant upsells. -Death by a Thousand Plugins – The system barely works out of the box, forcing you to pay for additional plugins and services—none of which function as promised. You end up paying more just to restore basic functionality, let alone improve your workflows. -Sunk Cost Hell – The amount of time and money spent trying to make CIN7 work is staggering. Leaving is almost impossible due to the massive investment in setup, training, and customisation. It’s a classic case of locking users in and bleeding them dry. -Customer Support Black Hole – Support is slow, dismissive, and unhelpful. Fixes are endlessly "in development," but what really gets developed are new ways to charge you more. If I Knew Then What I Know Now… – I would have never chosen CIN7. If you’re considering it—run. Save yourself the frustration, wasted money, and the eventual regret of realising you've been trapped in an overpriced, underperforming system. Final Verdict: CIN7 has taken a once-great ERP and systematically degraded it while squeezing users for every last cent. Avoid at all costs.

This company seems to use some kind of AI or other auto-response system for help tickets. It repeatedly suggested the same system report to me even as I repeatedly pointed out that the report did not give me the information I needed - and then seemed to think my ticket was ready to be closed after I again specified that my problem still existed.

Making cancelling as difficult as possible. If you cancel this software you cannot do it in the dashboard. You need to schedule a call with someone first. I scheduled the call and then emailed them that I don't need to take a call since I was cancelling for sure. I had literally not used the software anymore for a few months already. They did not respond. Instead, I got billed again for my next month. I contacted multiple emails, such as their accounting department and support about my cancellation. Eventually, support responded but said they couldn't help me if I had not initiated the cancellation, and if I requested the cancellation, it should already have been cancelled. I expect a refund for the last month I was billed and my subscription to be terminated immediately as I have sent numerous requests for it!

Since Dear was acquired by Cin7 prices have steadily increased and customer service has decreased. Before the Cin7 acquisition customer service was prompt and helpful. Good luck now if you ever run into an issue! For a business our size the main draw of Dear was the competitive price - $50USD a month when we started using it in 2015 with modest, reasonable, increases up until 2021 - when Cin7 arrived and the price doubled. Now in 2024 they have over tripled our subscription price from where it was in 2023. The product works well most of the time but I can no longer recommend it.

Updated Review: 1 Star Since my initial review, my experience with CIN7 has only worsened, leading me to downgrade my rating to 1 star. While the system previously had some functionality, it has now become almost unusable for our business needs. The tech support remains abysmal, and there are no solutions in sight for the numerous problems we've encountered. One of the most critical issues is with the sales order process. CIN7's workflow—quote, to order, to pick, to pack, to fulfillment/shipping—sounds efficient in theory, but it's riddled with problems in practice. For example, voided sales orders do not automatically return stock to inventory, creating discrepancies that result in back orders. When we finally receive stock and attempt to fulfill these back orders, CIN7 won't allow us to complete the process, citing issues with individual packed packages. Despite multiple Zoom meetings with CIN7, they have no solution other than to void the items, which only exacerbates the inventory inaccuracies. This is particularly devastating for us, as we deal with stock that has expiration dates, and we've lost all ability to track batch numbers accurately. Another significant problem involves disassembling products. We buy certain items in 1kg sizes, which we also sell in 250g packets. However, when we try to disassemble a product, CIN7 blocks the process, claiming the batch is already allocated to an order. Even though our stock levels show over 200 units available and only 2 units allocated, the system won't let us proceed. This issue is often related to the stock being stuck in the fulfillment phase (as described above) or allocated to an order that isn't due to ship for another week. CIN7's "solutions" are either to void the sales order—again leading to the same inventory problems—or to prematurely fulfill the order, which would cause us to lose complete track of our pending shipments. As it stands, we're forced to choose between being able to sell items or maintaining an accurate inventory management system. Neither is a viable option, and we're left in a situation where our inventory is an absolute mess, and our ability to trade certain high-selling items is severely compromised. Overall, CIN7 has proven to be unreliable, and their lack of effective support and solutions has left us with no choice but to look for alternative systems, which is painful considering all the effort, time and money spent for the initial onboarding. INITIAL REVIEW: I have been a user of CIN7 (previously known as Dear Inventory), and I must express my immense disappointment with the service since the company was acquired. The decline in quality and support has been significant and disheartening. When the software works, it is quite effective. However, issues crop up frequently, disrupting our operations. The most frustrating part is the lack of support. Trying to get a response from their support team is nearly impossible. They do not reply, leaving us stranded with unresolved problems. Additionally, the pricing structure has become confusing and unnecessarily complicated. CIN7 seems intent on squeezing every last penny from their customers, imposing nonsensical charges for basic functions that were previously included. Overall, I am deeply dissatisfied with CIN7 and am currently exploring other options. So far, I have found several alternatives that appear to be much more reliable and customer-focused.

Since CIN7 acquired DEAR Systems, their focus has shifted entirely from providing quality service to squeezing every penny out of their customers. The decline has been steep and disappointing. Their pricing structure is a mess, charging for nonsensical features, and the process to close an account is absurdly difficult, requiring a 30-day notice. It's clear they make it hard on purpose to keep milking money from you. Their customer support is virtually non-existent. They won't lift a finger to help you out. Frankly, this company and its products are not worth your time or money. There are far better options out there. Avoid them at all costs.