Mastermind.comReviews of deangraziosi.com

Response from Mastermind.comSep 26, 2023

Dear Mary, Thank you for dedicating your time to communicate your recent experience with us. Please be assured that your experience and feedback carry significant weight within our organization, and we sincerely apologize for any inconvenience you may have endured. Please know that we take your concerns seriously and our committed support team has taken swift action to to address the issues related to your duplicate account. We have reached out to you via email from [email protected], and we have also processed a reversal of the charges for your duplicate purchase of the Roadtrip program and the monthly mastermind.com membership. You should soon see this adjustment reflected in your statement. We kindly request your patience as it may take 5-10 business days for the refund to appear in your account. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well. If you have any further concerns or questions, please do not hesitate to reach out to us. Once again, we extend our sincere apologies. We highly value your membership and the opportunity to assist you, Mary! Best regards, The Mastermind Team

Response from Mastermind.comSep 18, 2023

Hello Noor, Thank you for taking the time to share your recent experience with us. Your insights are invaluable, as we are continuously working to enhance our services. We deeply apologize for any inconvenience and disappointment you've faced during this time. Please understand that we take your concerns to heart and are dedicated to resolving this matter promptly. Our dedicated team has reached out to you via email from [email protected] and we have also processed a reversal of the charge for your Launchpad membership, which you should see reflected in your statement shortly. We kindly ask for your patience as it may take 3-7 business days for the funds to be fully credited back to your account. Once again, please accept our heartfelt apologies. We truly value your membership and the opportunity to serve you, Noor! Warmest regards, The Mastermind Team

Response from Mastermind.comAug 29, 2023

Dear Apryl, Thank you so much for taking the time to communicate your recent experience with us. Your feedback is incredibly valuable to our team as we continually strive to improve our services. We deeply apologize that you did not receive communication regarding your mastermind.com membership. Please know that your satisfaction is of paramount importance to us, and we're committed to making things right. Your feedback has been meticulously conveyed to our management team, who are committed to ensuring that such lapses do not recur in the future. We have processed a reversal of the charge for your mastermind membership please keep your eye out for this to reflect in your statement. Once again, please accept our heartfelt apologies for any inconvenience this situation may have caused you. We truly value your membership and the opportunity to serve you, Apryl! Warm regards, Mastermind Team

Response from Mastermind.comJul 31, 2023

Dear Dylan, Thank you so much for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration you may have encountered. We assure you that we value every Mastermind member of our community and want to provide the best possible experience for you! Our team is eager to assist you personally and address your concerns. We will be reaching out to you via email at [email protected] to discuss the matter further and work towards a resolution. Please keep an eye on your inbox for our email as we want to make sure we resolve this to your satisfaction. Thank you for bringing this to our attention, and we look forward to connecting with you soon! Sincerely, Mastermind Team

Response from Mastermind.comJul 31, 2023

Dear Freddy, We sincerely appreciate you taking the time to reach out and share your valuable feedback with us. Your feedback means a lot, and we want to ensure we address your concerns in the best way possible. To provide you with personalized assistance, we have reached out to you directly through Trustpilot. If you have any further questions or concerns, please don't hesitate to contact our team via email at: [email protected]. We are here to help and eager to assist you with anything you may require! Thank you once again, Freddy, for your feedback and for being a valued member of our community! Sincerely, Mastermind Team

Response from Mastermind.comJul 14, 2023

Dear Suzanna, Thank you for providing feedback on your experience with our coaching program. We sincerely apologize for any inconvenience or frustration you may have encountered during your time with us. At our organization, customer satisfaction is of utmost importance, and we value the opportunity to address your concerns. We are proactively taking measures to address and improve our processes where necessary. Our goal is to continually improve our programs and provide the highest level of support. We are committed to resolving this matter promptly and achieving the most satisfactory resolution. We have made multiple attempts to reach out to you through phone and email, and we kindly request your attention to facilitate the resolution process as soon as possible. Your cooperation and engagement are essential to resolving the situation effectively. Once again, we assure you that we are dedicated to resolving this matter to your satisfaction. Please let us know the best way to proceed or if there is any additional information you would like to provide to help us better understand your concern. Sincerely, Mastermind Team

Response from Mastermind.comJun 27, 2023

Dear Jessica, We are so deeply sorry to hear about your negative experience with our company. We truly apologize sincerely for any inconvenience, confusion, or disappointment caused by the miscommunication regarding the program's pricing. We genuinely value our Mastermind family, and it's truly disheartening to learn that we have failed to meet your expectations. At Mastermind.com, we strive to provide transparent and reliable information to all our members. It is disheartening to learn that you encountered rudeness and disrespect from the Facebook group admins when seeking assistance. We believe in fostering a supportive and inclusive environment for all participants, and we apologize for the behavior you encountered. Your feedback regarding the lack of responsiveness to your questions is valuable to us. We understand how important it is to have your concerns addressed promptly and thoroughly, especially after making a financial commitment. We sincerely apologize for falling short in this regard and for not meeting your expectations. We truly care about our members and their success, and it deeply saddens us that we have not met your needs. We want to assure you that we are taking your concerns seriously, and we are committed to rectifying the situation. Our support team will be reaching out to you via email from [email protected] to discuss your experience further, address any outstanding issues, and find a suitable resolution. We genuinely appreciate your feedback as it helps us improve our services and ensure a better experience for all our customers. Please accept our sincerest apologies once again for the inconveniences and frustrations you have faced. We truly value your trust and the opportunity to serve you. We will do our utmost to rectify the situation and restore your faith in our company. Thank you for bringing this matter to our attention, and we look forward to connecting with you soon to discuss it further.

Response from Mastermind.comJan 31, 2023

Hi Steppan, We are truly sorry for the confusion and not being able to connect with you. Our latest reach out came from our Customer Relations Manager, Nathan. You should have received a voice message and email on December 30th. We are here to help you and would still love to arrange a meeting. Our team will send you another email from [email protected] with Nathan's meeting link. Please make sure to check your spam folder, and to mark Mastermind emails as valid to ensure that you receive them. We look forward to hearing back from you and working on a resolution. Sincerely, Elizabeth C & DG Team