Mastermind.comReviews of deangraziosi.com

Response from Mastermind.comAug 19, 2024

Dear Martin, Thank you so much for taking the time to share your experience with us. We sincerely apologize for the challenges you faced when canceling your mastermind.com membership and the communication issues regarding your account. Please know that your feedback has been promptly shared with our management team, and we have taken proactive steps to enhance our processes to ensure a better experience for all our members. Please rest assured that we have addressed your concerns with the utmost seriousness. Our dedicated support team has acted swiftly to address the issues related to your Mastermind.com membership. We have reached out to you via email from [email protected], and we have also processed a reversal for the charge associated with your monthly Mastermind.com membership. You should soon see this adjustment reflected in your statement. We kindly request your patience as it may take 3-5 business days for the refund to appear in your account. We value your trust immensely and are committed to providing you with a positive experience moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well! Once again, please accept our heartfelt apologies for any inconvenience this situation may have caused you. We truly value your membership, Martin, and the trust you place in us. If you have any further questions or concerns, please do not hesitate to reach out to us. Warmest regards, The Mastermind Team

Response from Mastermind.comAug 16, 2024

Dear Deborah, Thank you for taking the time to share your feedback regarding your experience with the Game Has Changed event and your mastermind membership. We deeply regret any disappointment you may have experienced during the event, and we sincerely apologize for the challenges you faced when canceling your membership. Your insights are incredibly valuable to us, and we genuinely appreciate your honesty. Member satisfaction is our top priority, and we are continuously striving to improve our events, programs, and support services. Please know that your concerns have been promptly shared with our management team, and we have taken proactive steps to enhance our processes to ensure a better experience for all our members. We want to assure you that we have addressed your concerns with the utmost seriousness. Our dedicated support team has acted swiftly to address the issues related to your Mastermind.com membership. We have already reached out to you via email from [email protected], and a reversal for the charges associated with your membership has been processed. Please allow 5-10 business days for the refund to appear in your account. We value your trust immensely and are committed to providing you with a positive experience moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well! If you have any further concerns or questions, we are here for you Deborah! Please accept our most sincere apologies once again for the challenges and frustrations you've faced! We genuinely appreciate your trust and the privilege of serving you. Warmest regards, The Mastermind Team

Response from Mastermind.comAug 6, 2024

Dear Trader, Thank you so much for reaching out and sharing your valuable feedback with us. We truly appreciate you taking the time to let us know your thoughts and concerns. Your feedback is incredibly important to us, and we are committed to addressing your concerns in the best possible way. To ensure we provide you with the personalized assistance you deserve, we have contacted you directly through Trustpilot. Once we gather more information, we will be able to look into your account more thoroughly. If you have any additional questions or concerns, please feel free to reach out to our team via email at [email protected]. Thank you once again for your feedback and for being a valued member of our mastermind community. We look forward to your response. Best regards, The Mastermind Team

Response from Mastermind.comAug 2, 2024

Dear Genevieve, We are deeply sorry to hear about your recent experience with us and truly appreciate you taking the time to share your concerns. Your feedback is of utmost importance to us, and we want to extend our heartfelt apologies for any inconvenience you may have faced. Member satisfaction is a top priority for us, and we are committed to continuously improving our programs and support services. We have taken proactive steps to evaluate and enhance our processes to ensure a better experience for all our members. Please rest assured that your concerns have been taken very seriously. Our dedicated support team has acted swiftly to cancel your Mastermind.com membership, reached out to you via email from [email protected], and immediately processed a reversal for the charges associated with your monthly Mastermind.com membership. You should soon see this adjustment reflected in your statement. We kindly request your patience as it may take 5-10 business days for the refund to appear in your account. We are genuinely thankful for your patience and understanding during this time. Your satisfaction is our top priority, and we are committed to ensuring a positive experience for you in the future, Genevieve. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well. Once again, please accept our sincerest apologies for any inconvenience this situation may have caused you. Your trust and the opportunity to assist you are highly valued by us! Warm regards, The Mastermind Team

Response from Mastermind.comJul 1, 2024

Dear Kieran, We are deeply sorry to hear about your experience with us and we truly appreciate you taking the time to share your concerns. Your feedback is of utmost importance to our organization, and we want to extend our heartfelt apologies for any inconvenience you may have faced. At our organization, customer satisfaction is a top priority, and we are committed to continuously improving our programs and support services. We have taken proactive steps to evaluate and enhance our processes as needed to ensure a better experience for all our members. Please know that your concerns have not gone unnoticed. We have escalated your situation, and one of our dedicated customer support managers has reached out to you via email from [email protected] to address your concerns personally. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review once you've had time to fully review the email sent from our team? It would mean the world to us and help others in our community as well. If you have any further questions or concerns, please do not hesitate to reach out to us. Once again, we extend our sincere apologies. We greatly value your membership and the opportunity to assist you, Kieran. Warm regards, The Mastermind Team

Response from Mastermind.comJun 19, 2024

Dear Lucas, Thank you so much for taking the time to reach out and share your valuable feedback with us. We deeply appreciate it and want to ensure we address your concerns in the best possible way. To provide you with personalized assistance, we have reached out to you directly through Trustpilot. Once we have more information, we can further look into your account. If you have any further questions or concerns, please don't hesitate to contact our team via email at [email protected]. Thank you once again, Lucas, for your feedback and for being a valued member of our mastermind community. We look forward to your response. Sincerely, Mastermind Team

Response from Mastermind.comOct 24, 2023

Dear Annu, We truly appreciate you taking the time to share your recent experience with us. Your feedback is of utmost importance to our organization, and we want to extend our heartfelt apologies for any inconvenience you may have faced. Please know that we take your concerns seriously. Our dedicated support team has acted swiftly to address the issues related to your Mastermind.com membership. We have reached out to you via email from [email protected], and we have also processed a reversal for the charges associated with your monthly Mastermind.com membership. You should soon see this adjustment reflected in your statement. We kindly request your patience as it may take 5-10 business days for the refund to appear in your account. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well. If you have any further questions or concerns, please do not hesitate to reach out to us. Once again, we extend our sincere apologies. We greatly value your membership and the opportunity to assist you, Annu! Warm regards, The Mastermind Team

Response from Mastermind.comOct 18, 2023

Dear Lizzie, Thank you for dedicating your time to communicate your recent experience with us. We greatly appreciate your feedback and the opportunity to address your concerns. We deeply apologize for any inconvenience or frustration you've experienced during your time with us. At our organization, customer satisfaction is a top priority, and we are committed to continuously improving our programs and support services. We have taken proactive steps to evaluate and enhance our processes as needed to ensure a better experience for all our members. Please know that your concerns have not gone unnoticed. Our dedicated success team has acted swiftly to address your cancellation request and has already reached out to you by phone. We genuinely appreciate your feedback as it helps us improve our services and ensure a better experience for all our members. If you have any further concerns or questions, we are here for you Lizzie! Please accept our most sincere apologies once again for the inconveniences and frustrations you've faced! We genuinely appreciate your trust and the privilege of serving you. Sincerely, The Mastermind Team