Mastermind.comReviews of deangraziosi.com

Response from Mastermind.comJan 20, 2025

Dear Jackie, Thank you for taking the time to express your concerns regarding your experience with us. We want to extend our sincerest apologies for the challenges you faced with the monthly charges following your $1 trial with us. Your experience is of paramount importance to us, and we deeply regret any frustration or inconvenience this situation has caused. We understand how unsettling it can be to encounter unexpected charges, especially when you did not fully utilize the service. Member satisfaction is our top priority, and we are continually working to improve our programs and support to ensure a smoother, more transparent experience for everyone. We have shared your concerns with our management team and have taken immediate steps to enhance our processes. We’ve made it a priority to address situations like yours more effectively, ensuring that all members are fully informed about our services and billing procedures. To resolve your issue, our dedicated support team has acted swiftly. We have already reached out to you via email from [email protected], and we have also processed a reversal for the charges associated with your Mastermind monthly membership. You should soon see this adjustment reflected in your statement. Please kindly allow 5-10 business days for the refund to appear on your account. We genuinely value the trust you place in us, and we remain committed to providing the best possible experience. Please do not hesitate to contact us if you have any further questions or concerns, as we are always here to assist you. Warm regards, The Mastermind.com Team

Response from Mastermind.comJan 18, 2025

Dear Charlotte, Your candid feedback regarding your experience with Mastermind is deeply appreciated, as is your time spent with us. We have loved having you as one of our students and are genuinely sorry to hear that your journey with us has not meet your expectations as we strive to support our members through several channels for clarity, implementation and personal guidance, so hearing from you is extremely valuable to us. We acknowledge the significance of providing tailored support that meets each individual's unique needs and aspirations. It's disheartening to hear that you have not felt fully supported in exploring these areas during your time with us. Please rest assured that we are fully committed to ensuring you receive the support and guidance you deserve! Our team has been eager to connect with you and your dedicated success coach, Aubrie, has already reached out to provide additional help, clarity and with recommendations to take advantage of the open times to connect with her in a live setting as well as to schedule a 1:1 meeting. Additionally, coach Len and Tarryn from customer support have ensured to provide any additional support and clarity needed via email. We want to ensure you feel supported from all areas including our tech team, coaching team and customer support team as we understand learning a new platform and the navigation can take time and even feel frustrating at moments. Your dedication to your journey is beautiful, and we are genuinely invested in your success - both professionally and personally. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well! Once again, thank you for sharing your feedback with us. Your trust is of utmost importance to our team. We are here to support you on your continued journey of growth and success! Warm regards, The Mastermind Team

Response from Mastermind.comDec 9, 2024

Dear Michael, Thank you for taking the time to express your concerns regarding your experience with us. We want to extend our sincerest apologies for the challenges you faced when canceling your Mastermind business system. Your experience is of paramount importance to us, and we deeply regret any frustration, confusion or inconvenience this situation has caused. Your feedback is incredibly important to us, and we truly appreciate you taking the time to share your experience. Member satisfaction is our top priority, and we are continually working to improve our programs, and support services. We have shared your concerns with our management team and we have taken immediate steps to enhance our processes to ensure a better experience for all our members. Please rest assured that we have addressed your concerns with the utmost seriousness. Our dedicated support team has acted swiftly to address the issues related to your Mastermind Business system cancellation. We have already reached out to you via email from [email protected], and we have also processed a reversal for the charge associated with your Mastermind Business System purchase. You should soon see this adjustment reflected in your statement. We kindly request your patience as it may take 3-5 business days for the refund to appear in your account. Your trust means the world to us, and we are committed to providing you with a positive experience moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well! Once again, Michael, please accept our heartfelt apologies for any inconvenience this situation may have caused. We genuinely value the trust you place in us. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to support and assist you in any way we can! Warm regards, The Mastermind Team

Response from Mastermind.comDec 6, 2024

Dear Josh, Thank you for sharing your feedback with us. We deeply regret any inconvenience or frustration you may have experienced and sincerely apologize for not meeting your expectations. Your concerns are very important to us, and we’re committed to resolving them promptly. To provide you with personalized support, we’ve reached out to you directly via Trustpilot to gather more details and to better understand the issue. In the meantime, please know that you can always reach our team directly at [email protected] with any additional questions or concerns. Thank you again for bringing this to our attention and for being a part of the Mastermind community. We truly value your input and look forward to working with you to make things right. Sincerely, The Mastermind Team

Response from Mastermind.comNov 5, 2024

Dear Madan, Thank you so much for reaching out and sharing your valuable feedback with us. We sincerely apologize for any disappointment or frustration you've experienced! Your insights are incredibly valuable to us, and we genuinely appreciate your honesty. Member satisfaction is our top priority, and we are continuously striving to improve our support services and programs! If there’s any additional feedback you'd like to share, or if you have any other questions or concerns, please don't hesitate to reach out to us at [email protected]. Once again, we extend our sincere apologies. We greatly value the opportunity to assist you! Warm regards, The Mastermind Team

Response from Mastermind.comNov 5, 2024

Dear Rick, Thank you for taking the time to express your concerns regarding your recent experience with us. We want to extend our sincerest apologies for the challenges you faced when canceling your Mastermind.com Monthly Membership. Your experience is of paramount importance to us, and we deeply regret any frustration and inconvenience this situation has caused. Member satisfaction is our top priority, and we are continually working to improve our support services. We have shared your concerns with our management team and we have taken immediate steps to enhance our processes to ensure a better experience for all our members. Please understand that we take your concerns to heart and are dedicated to resolving this matter promptly. Our dedicated support team has acted swiftly to address your refund requests. We have reached out to you via email from [email protected], and a reversal for the charges associated with your Mastermind membership has been processed. Please allow 5-10 business days for the refunds to appear in your account. We greatly appreciate your patience as this completes. Your trust means the world to us Rick, and we are committed to providing you with a positive experience moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well! Once again, please accept our heartfelt apologies for any inconvenience this situation may have caused. We genuinely value your membership and the trust you place in us. If you have any further questions or concerns, please do not hesitate to reach out. We are here to support you! With warmest regards, The Mastermind Team

Response from Mastermind.comOct 29, 2024

Dear Lindsay, Thank you for taking the time to share your honest feedback with us regarding the Secrets to Scaling Summit event. We truly appreciate your candid feedback, as hearing our members’ experiences during our events is incredibly important to us. We are genuinely sorry that the summit didn’t meet your expectations. Your insights are incredibly valuable to us, and we genuinely appreciate your honesty. Member satisfaction is our top priority, and we are continuously striving to improve our events and programs. Please know that your concerns have been promptly shared with our management team, and we have taken proactive steps to enhance our processes to ensure better event experiences for all our members. Your experience is important to us, Lindsay! If there’s any additional feedback you'd like to share or suggestions on how we can make these events more impactful, please don't hesitate to reach out to us at [email protected]. Once again, we extend our sincere apologies. We greatly value your membership and the opportunity to assist you! Warm regards, The Mastermind Team

Response from Mastermind.comOct 15, 2024

Dear Shalini, Thank you for taking the time to express your concerns regarding your recent experience with us. We want to extend our sincerest apologies for the challenges you faced when canceling your Mastermind business system. Your experience is of paramount importance to us, and we deeply regret any frustration, confusion or inconvenience this situation has caused. Your feedback is incredibly important to us, and we truly appreciate you taking the time to share your experience. Member satisfaction is our top priority, and we are continually working to improve our programs, and support services. We have shared your concerns with our management team and we have taken immediate steps to enhance our processes to ensure a better experience for all our members. Please rest assured that we have addressed your concerns with the utmost seriousness. Our dedicated support team has acted swiftly to address the issues related to your Mastermind Business system cancellation. We have already reached out to you via email from [email protected], and we have also processed a reversal for the charges associated with your Mastermind Business System purchase. You should soon see this adjustment reflected in your statement. We kindly request your patience as it may take 3-5 business days for the refunds to appear in your account. Your trust means the world to us, and we are committed to providing you with a positive experience moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well! Once again, Shalini, please accept our heartfelt apologies for any inconvenience this situation may have caused. We genuinely value the trust you place in us. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to support and assist you in any way we can! With warm regards, The Mastermind Team