Ethan H.
TRIED TO STEAL MY CARD
TRIED TO STEAL MY CARD. I joined the 2025 thrive for $1, and nowhere did it ever mention a subscription. Luckily I caught it in my email before it hit, and I was able to cancel my subscription. The only problem is, cancelling it did nothing. I cancelled my subscription yet every day they're still trying to charge me $47.
Response from Mastermind.comJun 19, 2025
Dear Ethan, Thank you so much for taking the time to reach out and share your valuable feedback with us. We’re truly sorry for the frustration and difficulty you experienced when canceling your Mastermind.com membership. Please know that your experience matters deeply to us, and your feedback is invaluable. Member satisfaction is our top priority, and we are continually working to improve our programs and support services. Please know that we have shared your concerns with our management team and have taken immediate steps to enhance our processes to ensure a better experience for all our members. We want to assure you that we have addressed your concerns with the utmost seriousness. Our dedicated support team has acted swiftly to address your cancellation. We have already reached out to you via email from [email protected], cancelled your membership, and any attempted charges have been stopped, so you won’t be billed moving forward. Ethan, your trust means the world to us, and we are committed to providing you with a positive experience moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? It would mean the world to us and help others in our community as well! Please accept our heartfelt apologies once again. If there’s anything more we can do to support you, don’t hesitate to reach out. We’re here for you! With warmth and appreciation, The Mastermind Team




