michelle R.
**Title: Misleading $1 Offer Turned Into $47/Month Charges Without My Awareness**
I signed up for what I believed was a **one-time $1 webinar offer**. I did not knowingly agree to any recurring subscription. I recently discovered that I had been charged **$47 per month for 11 months**, totaling **$518**, for a service I: * Did not knowingly enroll in * Did not use even once * Was not aware I had I never accessed the platform, never logged in, and did not engage with any of the services provided. I only became aware of these charges after reviewing my bank statement. When I contacted customer support, they stated that this was part of a “VIP Success System” that included a trial which converted into a monthly subscription. However, this was not made clear to me during the signup process. From my perspective, I was paying $1 for a one-time webinar, not enrolling in an ongoing $47/month membership. They referenced terms and reminder emails, but I did not see or open any such emails. A recurring charge of this nature should be presented clearly and prominently—not in a way that can be easily overlooked. After contacting them, they issued only a **partial refund of $47** and refused to return the remaining **$470**, despite the fact that the service was never used. This experience reflects a lack of transparency in billing and subscription disclosure. I strongly recommend that others proceed with caution when considering any low-cost introductory offers, as they may automatically convert into ongoing charges. I am currently escalating this matter further.
Response from Mastermind.comApr 9, 2026
Dear Michelle, Thank you so much for taking the time to share your feedback with us. We truly appreciate your openness and honesty. We are very sorry to hear about your experience regarding your billing and subscription for your Mastermind Monthly membership. Please know that your concerns are incredibly important to us, and we sincerely regret any frustration, confusion, or inconvenience this situation may have caused. Your experience matters deeply to our team, and member satisfaction is always at the heart of everything we do. We also want you to know that your feedback has been thoughtfully shared with our Mastermind management team. We are always committed to learning from our members’ experiences so that we can continue to grow and improve the way we support and serve our Mastermind community. Regarding your Mastermind.com membership and the remaining refunds, we would like to reassure you that your concerns were reviewed and handled with great care. Our support team has reached out to you via email today from [email protected]. We can also confirm that we have carefully processed the remaining refunds toward your monthly Mastermind membership today. With the final refunds, the full amount has now been returned to you. Please allow 5–10 business days for the transactions to appear in your account. Additionally, we can confirm that we have cancelled your monthly membership subscription effective immediately. Restoring your trust means a great deal to us, Michelle. Please accept our heartfelt apologies once again for the inconvenience this situation caused. If there is anything more we can do to support you, or if you have any questions at all, please do not hesitate to reach out. We are truly here for you and remain committed to making this right. With sincere appreciation, The Mastermind Team