JaguarReviews of dealer.jaguar.com

Servizio clienti scadente a prezzi esagerati, personale esasperato e maleducato.

The worst experience of my life. These people say and promise anything to get the sales. They are racist, they make promises they don't keep. The after sales and customer care are non existent. I have complained several times and the Manager can't be bothered to even acknowledge the complaint. The complaint was for them to deliver a promise they made to have my car sprayed. I bought the car as they promised to spray the scratches. I hate this company. Absolutely shocked and distrusted with a brand deemed to be high end. It is actually the lowest of the low. If you want great customer care and satisfaction DO NOT VISIT JAGUAR GRANGE BARNET especiallyif you are black. I went to drop off my car there and one of their parts delivery men started shouting at me for parking my car where I did, I ignored him but whilst I was stood at reception he came up to me and continued hurling abuse at me. Apparentlyhe thought I was one of the workers. Which goes to show exactly how they treat their black workers. Disgusting and shameful.

Outrageous overpricing for works. Over £1,000 for disc pad and brakes replacement. Almost same for an apparent requirement to replace an entire wiring harness for corroded wires leading to the DEF heater. Family member who owns his own garage said the wiring was a 10 minute job that cost £20 (and fault all resolved). Pads and discs replaced for the half the price.

Dont lease or buy a Jaguar. I’m leasing the F-type, worst service from this dealer! Leased BMW cars b4, VW for my son, even my friend’s Chevy dealer gives better service. Horrible customer experiences for 2.5 years now. Always try to slip in extra charges and no reminders on maintenance schedule. Disputing a maintenance charge at this time after the umpth time figthing with them over service related issues that should be covered. My car’s computer showed service was due and when I called to set it up, Brad(a very unfriendly rep) told me I was too late. Car has 23k on it and should be serviced every 16k or year whichever comes first. Never received a text, reminder or was briefed of this policy. I already had 2 services done so why they deny the free (lease) maintenance in covid times is beyond me. I took this issue up with Jaguar and that proved worthless because this dealer does not want to cooperate. Go else where if u want a Jaguar. I was planning to purchase one, but no longer. Ill purchase somsthing else but NEVER a jaguar!!

Purchased a used Jaguar XE from Guy Salmon Coventry. Due to covid, everything had to be completed remotely. From the negotiation of my trade-in, to making the purchase everything went very smoothly. When I collected the car it was very well presented. Very pleased.

“They are really nice and will do anything for you right up until the point when you’ve signed on the dotted line and then they couldn’t give a s**t. The niceties are just a front for the crap aftercare you will receive”. Picked-up new car with bird s**t burn on roof... Jaguar "This is deemed to be an external influence and therefore not something covered under the terms of the warranty"... enough said! Avoid at all costs!!!! Lucky to get one star... I would give them nothing if this site allowed

Six weeks after taking delivery of my new Jaguar Ipace, I had to bring it in for service. Although the service department treated me quite well, I had to leave my car there for a total of 31 days (mostly waiting for parts) and the dealership could NOT provide me with a courtesy car during that extended time. Instead, I had to rent a car at my own expense. Very unprofessional and not something I would expect from a high-end car company.

Just a bad experience got from jaguar grange Barnet. My car was taken in for a health check. When their returned my car back, and i checked it next day and found that it had some damage in the front shield, i called the garage and explained to them, and