DCG StoresReviews of dcgstores.com

I've been trying to return a hamper for weeks now. No response, nada. This company is a rip-off!! Buyer beware!!

Not even one star. This places SUCKS! They stole my money and they get away with it by leaving some stupid telephone message saying they can't talk to you because of Covid. But many other companies in the USA are operating just find from alternate locations due to covid. Now I'm stuck with a futon mattress that I paid $278 for and they won't even send a shipping label for you to ship it back or even allow you to pay the same freight charge they paid to send it. I don't mind paying to return the item, but the quotes I have for shipping a mattress from Nashville, TN to California by Fed Ex is $613 and by USP- $470. Are you kidding me? Pay almost twice as much to ship back the item that didn't fit (a screw-up on their part), and still pay twice as much as the item is worth to send it back for a refund that will never happen. All I can say at this point is: If you are a lawyer please contact me so all of the hundreds of people who have purchased items from these criminals and gotten ripped off can together shut down this illegal alien operated business, purposely ripping off hard-working Americans who just want something to sit down on after working hard all day.

I have waited for 6 weeks for a futon frame I ordered. Nobody got back to me. I emailed a bunch of times. They finally got back and said it was going to be even later, no idea when. I don't know why they are in business.

I ordered a futon frame and got an email with order details. No information about shipping, but I figured I'd get that in a few days. I heard nothing more from them and emailed them 3 times over the next 3 weeks and finally got a reply that my order had been cancelled 2 days after I ordered the futon because they could not ship to California "at this time". (I find this particularly odd, since the business address is in California.) I did not receive a cancellation notification and was not reimbursed. I'm now having to pursue getting my refund. I understand things are difficult because of Covid, but that's no excuse for 3 weeks of no communication.

Not a one star even. Similar to story to above reviews. Can't reach then because of COVID and they make it hard to reach them. Send emails and call your credit card company and let them know. It's not ethical and misleading.

I cannot get a hold of them through customer service line due to COVID-19, so I tried emailing them numerous times on when my product will be shipped. I am getting no response. I order my product over a week ago, and the charge is still in pending status in bank account. I guess some people don't care about being unemployed during this time.

We ordered a table on August, 08, 2020. Of course, DOG Stores don't answer their phone and their email exchange doesn't provide any helpful information as to when we can expect the table to be shipped to us. Better Business Bureau, how can you let DCG Stores get away without providing good customer communication???

Ordered a futon and frame that were both in stock for around $800 online. The next day I had an email that the frame was going to be delayed... By 2 months. I only bought the set I did because it was listed as in stock... To top it all off the card I used for this purchase (the only online purchase in months) AND MY CARD INFO GETS STOLEN AND USED ONLINE RIGHT AFTER MY PURCHASE. 100% DO NOT USE DCG STORES. Ive done wood finishing professionally and could tell that the build quality was poor for a near $400 dollar frame.. One side of a board was sealed and sanded but not sprayed, bad sanding with lots of ruff cut saw marks on them still and the glue job.... Clearly 2 parts were not clamped on the frame properly or at all and one side had glue smeared into the 2/16" gap ON TOP OF THE FINISH. Glue will not adhere to finish it needs to be on bare wood...... $150 bucks is all that level of cheap quality work is really worth. Id have been fired if I ever put something with that many mistakes into the showroom. Wolf brand makes a very nice futon matress. But the Nirvana arden frame convinced me not to buy the rest of the furniture for my movie room and dinning room table set from dcg. Lost a bunch of future sales and I'll make sure to spread my review around for as many people to see. Updating your listed inventory is kinda business 101 for online stores and DCG dropped the ball big time. Avoid getting ripped off.