DCG StoresReviews of dcgstores.com

Horrible! Ordered a futon cover from Amazon. It took a week to deliver and since we needed one before that, we got another one. Now, we just learned that we have to pay for our own shipping cost back. No where on the Amazon listing that this is mentioned. We contacted the seller and they argued that it was shipped "on time." As consumers, we only care about delivery date, not shipping date! Most of us pay for Amazon Prime to get fast shipping and hassle-free return. Not with this company. They should NOT be allowed to be on Amazon!

I would have given a Zero if that was a choice. Do not order from this company. They sent me a futon mattress that was poorly packed, damaged, ripped, and dirty with dirt marks on one side on the mattress. I immediately contacted my amazon account to get a full refund, as no customer should receive damaged goods, and I was told they will refund me once I PAY TO SEND THIS FULL SIZE MATTRESS back to them!!! Seriously!! A customer should not have to pay for return on a damaged product that is the company's sole responsibility and complete lack of quality. Stay away from this business! I will be taking further steps. I refuse to pay for a return----this was not my fault. DCG also shows a picture (image) online about what the mattress looks like inside----it is completely fraudulent! I have pictures to show it is NOT what they are claiming on Amazon and I have pictures of the damaged futon mattress upon delivery arrival.

Furniture with Prop 65 Cancer and Birth defects warning on them and they do not let customers know. They refused to pay the return shipping and I can't afford to return. I'm looking into opening a civil claim.

Buyer beware. This company is NOT reliable. A brief summary of my experience: I tried to order a futon cover, and then went around and around for days with their customer service department because they struggled to confirm my billing address (it's been the same for 20 years); meanwhile, the charge was clearly visible on my credit card statement, and VISA said there was no problem they could detect. After DCG charged me for the order, they wrote about ten days later to inform me the item was no longer in stock, and then took forever to refund me. I figured we were done. About 2 weeks later they emailed to say the item had arrived in their warehouse and they'd 'accidentally' mailed it to me. This led to another endless round of emails, not to mention their requirement that I go to a UPS drop off to return the item (I figured they'd count it as a loss and let me keep it, given it was their error). I should add, too, that I took a look at the item out of curiosity, and the manufacturing quality was VERY poor. I could have sewn a better quality one myself. Two weeks have passed, UPS has confirmed delivery, and I have yet to receive credit. I'm now in round three of emails with them. I'd estimate I've spent five hours or more sorting out issues with them. Note, too.... They claim 'because of COVID' they can't speak with customers by phone, and thus the ongoing run-around by email. Good luck to anyone who decides to buy something from them. I've never in my life dealt with a company that is so poorly managed.

(Q) On Tuesday, we established that when I search for "gray futon covers" on your website, "rugby silver" is returned as a result. I'm not picky. I'm furnishing a room with several shades of gray. I ordered it. What I received is definitely brown or taupe that clashes with every gray in the room. In order to save me the expense of shipping and you the expense of refunding the price of a full mattress, and to stand behind your customer satisfaction guarantee, I asked if you would credit me for an actually gray futon cover from your store-- not ideal for any of us, but the solution with the least negative impact all the way around. You said you were triple-checking with your warehouse, as you were trying to help me as much as you can in all the ways you are able. Will you please credit me for an actually gray cover for this not-gray mattress? (A) We are sorry to hear that your ordered item(s) did not work for you. If you are exchanging, please submit a new order online for the correct item. To return: 1. Please write the return authorization number "RA291661" on the shipping label and Package. Returns must be shipped within 10 days of the return authorization generation. 2. To avoid any delays in the return process, please include in the package a note with the following information: • Order Number • Return Authorization Number • Reason for return • If there are any defects please indicate location 3. Ship merchandise to: RSP / DCG STORES 1200 W Risinger RD. Fort Worth TX 76134 For proper credit, returns must be shipped within 10 days and in a way that can be tracked i.e. UPS, FedEx, US Postal Service with delivery confirmation etc. 4. Inform DCG Stores when the package is shipped with the tracking and courier information. Once the package is received and inspected to be in sellable condition at the warehouse, the credit process will be initiated. Please allow ~1-2 weeks for an update once received. ---------- I worked hard to direct my money away from Amazon & the CCP and toward a smaller American company. Lesson learned.

POOR Service. I wish I would've seen these posts BEFORE placing my order in OCT. The order still has not arrived, nor is there anyone to answer the phones, nor are emails responded to.

I wish I could rate this 0 stars. I have never experienced worse customer service in my life. I ordered through Amazon for my DCG product. I ordered a granite kitchen counter. About 2 weeks after I received the product, unopened, I decided to just get cabinets installed into my kitchen instead of using this. When I went to return the product, I realized that the company does not provide a shipping label, instead, you have to pay for shipping which in my case would be nearly $300 just to ship it back...I tried calling the number, there is an automated line that says they aren't taking calls due to COVID... Upon emailing them, I received very rude service. I asked for a mangers name repeatedly and do not get one. I asked for a number, they continue to give me the number that is not taking calls. I asked for an alternative mangers email-they do not give me one. They suggested I donate my purchase...Donate a $400 unopened cabinet??? That is crazy. I would NEVER purchase from here again and wouldn't even recommend this place to my worst enemy.

If we could give zero stars we would. Sure wish we had seen this site prior to buying a futon and frame. Total junk. The mattress is a lumpy, wrinkled mess and it is impossible to sit on it with any level of comfort. Our complaints are met with "just massage the mattress into shape". That does not solve the problem. Please do not patronize them. We now have to make a dump run with this crappy mattress.