DCG StoresReviews of dcgstores.com

I could not be more disappointed with my experience with DCG stores. I found a bookcase on Wayfair that I was interested in purchasing two of, however they only had one in stock. I looked into other online retailers that carried the same product, and through the manufacturer's website I found DCG stores. There was a delay in the initial item being shipped, however it was not excessive. When the bookcases arrived the shipping boxes were not damaged, but the product inside was. There was cracked wood and paint on all of the pieces. It took 8 emails, 3 phone calls, and 7 weeks to rectify the situation. The company stated that I should have refused the boxes since they were damaged, however the boxes were intact on arrival and there was no way to know the product was damaged until two palates were unpacked. At one point DCG stopped responding to my emails and it took filing a report with my credit card company and leaving a voicemail for a manager to receive a response. Even then DCG would not return my calls, but emailed me from a generic "service" email account that prevented you from knowing who specifically you were communicating with or if it was even the same person handling the issue. DCG ended up blaming everything on the shipping company, saying they damaged the original items and then they missed the scheduled pickup of the replacements. Regardless of who is at fault, communication with the customer is essential. Receiving a damaged product is not a big deal, as long as the company is timely and courteous in remedying the issue.

Furniture dimensions incorrect on website. Company refused to issue refund. BEWARE-COMPANY DECEITFUL. VERY BAD EXPERIENCE.

12-16-17 Order placed. 12-16-17 Received email confirmation pending shipment. 12-23-17 Sent email to DCG Stores asking for status of order. 12-23-17 Received email that DCG Stores would be closed 12-24-17 & 12-25-17 and I would be contacted upon return. 12-26-17 Sent 2nd email to DCG Stores asking for status of order. 12-26-17 Left voice mail to DCG Stores asking for status of order. 12-27-17 Sent 3rd email to DCG Stores asking for status of order. 12-27-17 Left 2nd voice mail to DCG Stores asking for status of order. 12-27-17 Received the following from DCG Stores. "Hello, We are still working on getting an update from the warehouse. A lot of our warehouses are closed for the holiday week and will not reopen till after the new year. Tracking will be emailed once the order is complete. We apologize for the inconvenience. Best, Customer Care DCG Stores Will continue to update as this moves forward. It is understood this is a hectic time of the year , getting status is appreciated and I look forward to a timely delivery of the item ordered

Mattress cover didn't even closely resemble what was advertised. I ordered a cover with blues and browns and got one with pinks and greens. The pattern isn't even remotely similar. The quality is also garbage. STAY AWAY FROM THIS COMPANY. I wish I would have read the reviews prior to ordering. Now I am out the 89.00 that I spent on a futon cover. Learn from my mistakes.

Terrible experience. Item I received was not as described when I ordered it. Quality was less than expected. I returned the item over six weeks ago and to date have not received a credit on my credit card. When I call customer service no one ever picks up. This is a terrible business to deal with they have terrible customer service they never return phone calls and there is no viable way to deal with them. They should be shut down by the Better Business Bureau.

No Customer Care or Service… I ordered 20 bar stools in October of 2016 to date we received 10 stools of which the remaining continue to be backordered and now it is almost a year. I finally just asked for a credit back and now have to track down similar looking barstools. The customer department has no accountability or care for addressing urgency of the concerns. They just keep on blaming it on the manufacturer which they have no contact information. I would not recommend buying from this company.

I ordered a futon frame to arrive in early July because we were moving and I wanted it sent to the right house. I sent several customer service emails about how long this specific product would take to arrive, so it would arrive at the right time. They looked it up, supposedly. "2-4 business days to process order" and "5-7 business days shipping." Fine. Except I ordered, and then nothing happened. No shipping confirmation, though the charge was on my credit card. Twice, after sitting on hold 15 minutes, I got someone on the phone, both of whom tried to tell me 4 business days hadn't passed yet. (Not true.) One said: "It's probably already shipped and something happened to the email because of the 4th of July." Third try, I said: "Can you please check with the warehouse." Then I got a form letter email telling me the item wouldn't be available for 3 months. This might not sound like a huge problem to you, but I'd made most other decorating decisions bases on that frame style, and not having a place to sit down for 3 months IS a big problem. No apology, nothing.

NEVER AGAIN!!! i ordered something and called to cancel the minute i ordered it only for it to show up by my door than they took off a shipping fee when i cancelled it!!! i called this lady named sheryl answered was so disgusting and rude didnt let me speak and told me too bad i was in middle of talking and she hung up on me i called back and asked her why she hung up and she didnt know what to say so she hung up again!! than i called back again and she said well refund you than she started screaming at me like a crazy person than later when i asked to speak to the manager she told me he does notspeak to customers which is such bullsht she didnt want to get into trouble for doing what she did, at the end of the call i told her to get help because sh shouldn't be working at this job she goes i think that your the one thats wrong she's a total PHYSCOPATH I will be reporting her because she's only making this so called "company" worse than it is