DCG StoresReviews of dcgstores.com

Horrible company don’t wasting your time with this company absolutely disgusting

Horrible customer support and was billed twice. Company stated we had 2 orders under my wife's name and mine. I questioned before I ordered the second time we did not have an existing order and was told no. We now have 2 futons and charged twice. DO NOT USE THIS COMPANY

I should have listened to all the bad reviews...DO NOT buy from this company. The company misleads customers by posting highly incorrect images and descriptions of products, does not include packing slips with their products so you cannot verify what you've actually been sent, does not trust a customer when he/she has an issue with their product or believes they have been sent the wrong product, then proceeds to punish the customer in charging shipping for something that is the company's fault (posting a picture/name of a color that does not at all match the actual), in addition to charging for original shipping!! I sincerely hope this company improves its policies and quality of service. It is always difficult to buy textiles online since I understand that colors that are digitally represented do not exactly match the actual, but for this reason specifically, DCG Stores should have a more customer-serving return policy. Moreover, the discrepancy in my case was very large to the point where what I received was COMPLETELY different from the pictured and described color. What a disappointment.

Very bad experience! Do not buy from this website!!!!! There is no customer service at all! You pay high price for very poor quality products. You will be charged for mattress and cover separably, but actually the mattress itself has no cover. The premium designer cover that you pay close of 70$ will play a role of the upholstery. The tufting is so unprofessional. I ordered brownish color cover and the tufting was done with white thick string tearing the cover. I would like to upload some photos taken from this high" QUALITY " Matress " . So, it should be" 10 inches and is covered by 3 sided zipper cover for "easy removal", but Unfortunately you will not be able to remove the cover ever( please see the pictures below). I am not going to commend on the description of the different layers of the mattress and how comfortable and relaxed you will be, because it is not true. You pay about 1000$ for this futon, but you can go to Wal-Mart and buy the same one for 300$ with included delivery.

Absolutely HORRIBLE! I ordered a daybed cover that said it fit mattresses up to 8 inches. I bought an 8 inch memory foam mattress and it did not fit. I was told they were only for their futon mattresses which it didn't state anywhere! I paid to return it and ordered a larger one and made it work. I folded it up nice and neat and placed it directly back into the package it was shipped in and returned it at my cost. I now receive and email stating that it smelled strongly of smoke and they refuse to refund my money. First of all, nobody smokes in my home and second of all it was out of the plastic package for 3 minutes! I emailed back explaining this and I don't know if the rep doesn't speak English or flat out ignored me but they simply restated their original email. What a complete FRAUD!!

WORST experience I've ever had with a company. I ordered a futon in early August, bu was told a few days later that the futon was on back-order until mid September. Why was this not pointed out on the product listing? No clue. Fast forward a month and a half (without a bed) to late September. My futon still hasn't shipped, so I call them and am told that it's now on backorder until mid November. I asked to speak to a supervisor, but was sent to a voicemail. I called back and explained the situation to a new call center rep, but I was greeted with nothing but attitude. I cancelled the order and bought one on Amazon. Worst company ever. Do NOT buy from DCG Stores!

Very rude! Horrible customer service. Searched for a glider on their website and apparently it took me to a page with a glider pictured with a cushion and the order that was filled was only for a cushion, not the glider for $80! Who would pay $80 for a cushion that took a month to get! They said if I fought the charges they would report me to the fraud department. Said I could return big box but I had to pay for shipping. Very rude emails. Unhelpful and shouldn’t be in business at all! No wonder their ratings are so low. 2 out of 5 stars. STAY AWAY FROM THIS COMPANY!

Ordered a kitchen table. Said it was on it's way. 2 weeks later got an email. Out of stock and discontinued. We will pass on anything from DCG in the future.