DCG StoresReviews of dcgstores.com

Paid for white glove device. They dropped the boxes and left. Terrible.

This company is the worst to deal with They sent me a stripe bench cushion instead of the solid one that I bought This company made a mistake When I tired to explain and they seemed very confused Then we went back and forth for 9 emails and also being quite rude I will never do business with them again I guess that I should of read the reviews first before my purchase I’ll never will do that again I didn’t deserve the rudeness that I got For everyone out there stay totally away from this company (Again bad news )

I was trying to order a futon set and called customer service to get a question answered.....always placed in a call loop that keeps telling you to press 1.....after leaving a message and an email....5 days later, still nothing.....which I guess is good....made me look them up and read reviews....I think I will order somewhere else.....If I cant get customer service on the front side....I cant imagine I would get it on the back!!!!!

I should have read the reviews. SHipped frame for a high end futon bed....no mattress...got the runaround from customer service...NO help whatsoever. and I have to wait several weeks MORE to see IF the mattress arrives. Meanwhile they have charged my account for the entire amount. What a scam!! Never do business with DCG...NEVER! always will read reviews...86% BAD !! wow.

Zero stars if possible, the worst customer service Run, Run, Run, fast away from these dirt bags

I should have read the reviews before I ordered from them. They do not disclose their return policy in full when you discuss a return with them, not is there any "free" shipping. It is added on to the price of the item so beware if you return something to them. The quality wasn't as good in person as shown on the website either.

So I bought this South Shore Spark bed from DCG stores online. Should have checked their reviews 1st, but I bought the bed & matching headboard here because it was $40 cheaper than anywhere else. Well trying to save $40 cost me $110. When the bed arrived, the boards were broken & the wood was chipped. I never even open the box to the headboard. I called customer service & they told me I had to respond to the confirmation email to talk to customer service. That was the only way they would correspond with me. They had me send pics, etc. Then they had to send it to upper management. They decided to refund me for the bed with no return necessary. They could clearly see in the pics that it was junk. But I had to follow all these instructions for returning the headboard & only had 10 days to do it. So I drive 45 min to the nearest UPS store only to find out that it will cost me $118 to ship it back. The difference between what I paid & what they reimbursed me was $110. When I emailed them about it, they said they were sorry, but that's their policy. I emailed back & said that's why out of 38 people, they only got 1 star. Told them I'd be #39. Wish I'd have read these reviews b4 purchasing from them. Won't happen again!!! Trust me, pay the extra $ elsewhere!!!

Should have come here before ordering... My bad. Ordered a cabinet 6 weeks ago. No further contract from DCG stores. Tried to call them today and got into a voice mail loop where it keeps saying press 1 to speak to someone and when you press 1 the loop starts again. Wish I had done my homework.