Daybreak GameReviews of daybreakgames.com

absoulute dogtrash

This is truly how bad the service is on this game I only gave a 1 star because it's required to give my comment if it wasn't for that I would give 0 stars. You people are suspending accounts for small petty things such as cursing and have profanity filters on the game instead of making it a suggestion for the players that send these petty reports y'all side with them and go directly to suspension shame on you all as a company.

I have made a purchase and not received the item, even though it cost £65.99 .... contacted support and they tell me to contact sony about it. I do that a turns out its an issue on daybreaks side, but now when i tell them all my support tickets just get shut by the lead GM. Will not be paying money towards them again

They don't think as their customers as customers but more along the lines as a nuisance. Over the past 8 yrs almost 9 at the anniversary this coming January 11th, I have ran into rude people in their customer service, they don't like negative feedback from their customers, they have a tendency of scolding them, there is tendency to ban them. When the game was owned and ran by Sony the Sony Cash would be granted every month automatically, Daybreak did away with that and now you haft to sign in and claim it, there is no 1-800 number for customer support, they want to use email, in which one of my emails I was cussed out by the costumer service representative. They don't like to get their supervisors involved. I have personally seen a you tube footage of some one at the company stating they don't care what the player wants, they can deal with it, we are not just the player base, we are the customer. I will say it is a very shady company. As I said, they don't think their player base as customers, that were just players. I am even half way afraid to post this and it go back to them because of the repercussions from Daybreak Game company. They like to threaten to ban people and they have followed through with it

Can confirm what previous reviewer said about innocent peeps getting stung by false positives in latest ban wave, bunch of them in my guild still suspended. 3 that I know of said they are quitting the game because of this, these are honest players. DBG goofed on this one and needs to fix it asap.

So these guys ran some detection software to catch VM (virtual machine) users. The Terms of Service prohibit using VMs to play the game, but there is no prohibiting having VMs on your computers for work or business, as many people are required to do in the modern day. Daybreak evidently assumed anyone who had these programs - even people who didn't know their laptop operating systems came with a VM automatically - have been flagged as cheats. They are using some kind of detection which digs around to see what you have installed on your PC. Whether that is alarming or not I'll leave to your personal discretion. It has flagged a large number of honest players and caused a mass wave of suspensions and bans. We got an email with no more info than "cheating". Days later, they appear to be showing the first signs of grudgingly admitting error in their detection but a lot of us are still banned as the overwhelmed and overworked customer service tasked with handling this mess try to undo what they have done without openly admitting they screwed up big time, and dissed a large number of loyal honest customers. These games are ones which you invest a lot of time and money into your characters, to journey with them over many years of gaming. Daybreak have shown a willingness and propensity to ban or suspend based on false assumptions of misdeeds. Invest your time and money at your own risk. Shame on the staff making these decisions. Next time you want to do some layoffs, Daybreak, start with whoever orchestrated this mess, it has cost you many long term customers.

I bought some Daybreak Cash because I mistakenly thought I could use it to buy a month of access to one of their games. It's not really made clear that you can't do that. So, when I disputed the charge with PayPal, they banned the account I'd been playing on for the last EIGHT YEARS. They insisted that I cancel my dispute on PayPal and that I'd get the Daybreak Cash - after I told them more than once I didn't want the DBC back, I wanted my real money back. Now that the matter is resolved and I have my real life money back in my account these jerks won't even reply or unban my account. Do not subscribe to any Daybreak Games - they will screw you over the first chance they get. Even their own employees hate them! They only have 2.5 stars on Glassdoor.com. One has to wonder how much life this company has left in it.

One of the worst gaming company I ever used. I started with Everquest in 1999 played off and on, with Sony it was fine but Daybreak is the worst. I needed to change my email address and they kept asking at different points for my secret question answer over and over. Now I know where I was born but they rejected every answer. I put in the City got rejected I put in City and State got rejected, I put in State only got rejected - once I put in USA and one time they took it and I selected change Email address and the system circled back to asking my secret question again. I got a phone number for the US dialed it and it was disconnected looks like they are going out of business but are still willing to take your money.