abracadaver0
Non-existent customer service
The company has shut themselves off of having to deal with customers except in typical circumstances like hacking investigation, issues with billing or purchasing their microtransaction, etc. But for general in-game things, they just give canned responses and then close the case. No tact that gives them even a nice outward-facing appearance at all. It's like they cut all of their CS agents and now the GM's just work on developer things. There's a well documented reason most devs suck with social interaction on a large level. If you're not going to change your policies to be more customer, and we ARE paying customers, friendly, then just don't have the option to request in-game problems.