Davis InstrumentsReviews of davisinstruments.com

No Response from Customer Service. I have a query with my vantage vue system. I contacted Davis on 31 Jul I chased on 13 Aug. I have received no reply. previously while response has been poor this time its non existent

We've owned a Davis Insturments Vantage Pro2 weather station since 2020. Even in 2020, customer service reviews rated Davis as poor. However, consumers rate the product itself as being superb. This May 27, 2026, I wrote Davis Instruments Support to get help in synchronizing my Vantage Pro2 standard console data with those reported via my WeatherLink Live upload device. Seven weeks later, July 16, 2026, I finally get a reply. Their answer invoked another question on my part. I wrote again on July 17th. Today is July 31st. I gave up on email and called them. 58 minutes on hold and I get the same rep who wrote the reply that took seven weeks. She helped me answer my original question. I then needed to order a component not shown on their website. This rep said she couldn't find the part numbers, but, she find them an email them to me ... today. At 3 p.m. Pacific time (5 p.m. here in TX) still no answer. I called again. After an hour and eight minutes on hold, another rep takes my call. He finds the part number in two minutes and sends me the link via email while we're speaking. I ordered the needed part. I griped to him about the customer service. I truly like our Davis Instruments weather station. However, six years later, their customer service STILL sucks. It just shouldn't be this hard to get a little support.

The boat hook from Davis broke after a some time, and despite the promised lifetime guarantee, the customer service doesn’t respond at all. This is an outrage, and I strongly advise everyone against it.

I asked for advice about console compatibility with different Pro 2 models. All i got was a link to local stores, no help whatsoever. So much for Customer is King!

We bought a wind sensor part before and they were pretty quick and efficient. Good price and smooth shipping. We were then interested in their wind stations however, since it's our first time trying the brand we had a couple of questions. They answered one question then stopped responding. A few months later we did our own research and were interested in buying a station. However we had a few questions about the data and pole diameter which were not mentioned online in detail, and we wished to know which of the two mentioned stations were more suitable. They ignored our questions and gave us the authorised reseller in our region. This reseller was not responsive in any way. So we decided to purchase the station directly from website but we just wished to know more about data and the pole (so we can procure it locally to reduce shipping costs). We contacted them about this, again no reply. Tried again if they can please answer us, no reply. At the end we thanked them and informed them that we'd move to another brand and there's no need to answer us. That's when they replied back and said sure bye go ahead. They absolutely do not care about their clients, don't reply to their customers, and rude indirectly

I ordered some parts for my weather station on January 11th 2024. I payed $30.00 extra for expedite overnight shipment. Then I got a UPS Delivery Date of January 16th 2024. Mi am very angry about this. And the Davis Conpany does not care. They just took my $30.00. Don’t mess with this company if you don’t have to

Purchased a new Davis Vantage Vue Sensor Suite that arrived with a defective humidity sensor (contaminated with grease). The manufacturer made me take the unit apart to diagnose the problem before they agreed to send me a replacement. Isn't that "their" job? The replacement never arrived, so I called to inquire, and they told me that they were on backorder (after the fact). Then, they would not pay return shipping for the defective unit and not ship the replacement unit priority (which I paid for originally). Worst Service Department I have ever encountered.

I have owned 2 Vantage Pros for a number of years. When they work properly, they are a great weather station. I've always felt that the rain collection measurement was light. Not a serious problem, but a bit annoying. Recently, my current unit stopped sending wind information (no direction, no speed). After wading through long wait times with support, they tried to work with me on the wind reporting failure. That however only lasted a week. I even have a case number (79), yet all emails go unanswered. This has been going on for weeks. Note, sitting on the phone waiting for support is exhausting and exasperating. The product is as good as it is supported by the manufacturer. While I would rate the product a 4, support is a 1.